Customer Success Manager

GroundTruth; Oregon; Hybrid; USD 82,000 - 100,000; Full time

Job summary

GroundTruth seeks a Customer Success Manager for a remote US-based role to own a portfolio of self-serve clients and drive onboarding, retention, and growth. You will serve as a strategic advisor and product expert, helping SMBs to mid-market brands maximize GroundTruth's suite of products for measurable outcomes.

You will lead onboarding, drive product adoption, and provide consultative guidance. Collaboration with product and engineering is expected to surface client feedback and ensure timely

Qualifications

• Bachelor's degree in Advertising, Marketing, Communications, or relevant field. Master's degree or MBA preferred.
• 2-5 years of experience in customer enablement, onboarding, customer success, or product marketing roles.
• Experience supporting self-serve advertising or SaaS platforms.
• Excellent client communication, relationship-building, and presentation skills.
• Experience using Zendesk, Salesforce, or similar ticketing/CRM systems preferred.
• Strategic thinker with a hands-on execution mindset and a passion for client results.
• Demonstrated ability to influence cross-functional teams and build scalable onboarding programs.
• Bonus if you've worked with self-serve ad platforms like Google Ads, Meta Ads, Groundtruth, or similar tools.

Responsibilities

• Manage a book of active self-serve clients and drive retention and growth across self-serve customer segments.
• Ensure clients successfully adopt GroundTruth's platform, driving product usage and helping them achieve their desired business outcomes.
• Be an expert on all Groundtruth suite of applications.
• Lead onboarding calls and provide product education tailored to customer type.
• Troubleshoot platform questions and ensure clients understand campaign setup, tracking, and reporting tools.
• Analyze campaign results and proactively recommend optimizations to improve ROI and retention.
• Run quarterly business reviews or ad hoc strategic sessions with high-potential clients to unlock larger budgets.
• Identify upsell and cross-sell opportunities based on client maturity and campaign goals.
• Be a product champion, stay current on new feature releases, educate clients, and surface feedback to Product and Engineering.
• Collaborate with the technical operations team to address complex client issues and ensure timely resolution.

Skills

Client communication

Relationship building

Presentation skills

SaaS platforms

Education

Bachelor's degree in Advertising, Marketing, Communications, or relevant field

Master's degree or MBA preferred

Tools

Zendesk

Salesforce

Job description

Customer Success ManagerRemote (US) | Self Serve Business

A bit about us

GroundTruth is an advertising platform that turns real-world behavior into marketing that drives in-store visits and other real business results.

We use observed real-world consumer behavior, including location and purchase data, to create targeted advertising campaigns across all screens, measure how consumers respond, and uncover unique insights to help optimize ongoing and future marketing efforts.

With this focus on media, measurement, and insights, we provide marketers with tools to deliver media campaigns that drive measurable impact, such as in-store visits, sales, and more.

Learn more at groundtruth.com.

At Groundtruth, we believe that innovative technology starts with the best talent and have been ranked one of Ad Age's Best Places to Work in 2021, 2022, 2023, & 2025! Learn more about the perks of joining our team here.

A bit about you

As a Customer Success Manager, you'll own a portfolio of self-serve clients and play a critical role in onboarding, retention, and growth. You'll act as a strategic advisor and product expert, helping clients ranging from SMBs to mid-market agencies and brands leverage GroundTruth's suite of products to achieve real business outcomes. Your goal is to drive customer success, improve customer and campaign ROI, and deepen product adoption through consultative guidance and hands‑on support.

You Will

• Manage a book of active self-serve clients and drive retention and growth across self‑serve customer segments
• Ensure clients successfully adopt Groundtruth's platform, driving product usage, and helping them achieve their desired business outcomes
• Be an expert on all Groundtruth suite of applications
• Lead onboarding calls and provide product education tailored to customer type.
• Troubleshoot platform questions and ensure clients understand campaign setup, tracking, and reporting tools
• Analyze campaign results and proactively recommend optimizations to improve ROI and retention
• Run quarterly business reviews or ad hoc strategic sessions with high‑potential clients to unlock larger budgets
• Identify upsell and cross‑sell opportunities based on client maturity and campaign goals
• Be a product champion, stay current on new feature releases, educate clients, and surface feedback to Product and Engineering
• Collaborate with the technical operations team to address complex client issues and ensure timely resolution

You have

This is our ideal wish list, but most people don't check every box on every job description. So, if you meet most of the criteria below and are excited about the opportunity, and willing to learn, we'd love to hear from you.

• Bachelor's degree in Advertising, Marketing, Communications, or relevant field. Master's degree or MBA preferred
• 2-5 years of experience in customer enablement, onboarding, customer success, or product marketing roles
• Experience supporting self-serve advertising or SaaS platforms.
• Excellent client communication, relationship‑building, and presentation skills.
• Experience using Zendesk, Salesforce, or similar ticketing/CRM systems preferred
• Strategic thinker with a hands‑on execution mindset and a passion for client results.
• Demonstrated ability to influence cross‑functional teams and build scalable onboarding programs
• Passion for user education and a mindset rooted in product‑led growth principles
• Bonus if you've worked with self‑serve ad platforms like Google Ads, Meta Ads, Groundtruth, or similar tools

Compensation package

• $82,000 - $100,000 base salary + commission ($102,500-$125,000 OTE)
• The listed salary range is reflective of the cost of labor in the candidate's location and may vary depending on where the role is filled.

Use of AI in recruiting process

We use AI-supported tools as part of our recruitment process to help identify candidates whose experience aligns with open roles. These tools analyze job-related information to generate match insights for our team — but every application is reviewed by a recruiter, and hiring decisions are never made by AI

California Privacy Rights Notice for Job Applicants

GroundTruth complies with California privacy laws. Please review our most up-to-date California Privacy Rights Notice to learn how we collect and use personal information during the application process.

Equal Employment Opportunity (EEO) Statement

We are an equal opportunity employer and value diversity, inclusion and equity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants with disabilities may be entitled to reasonable accommodations under applicable federal, state and/or local laws. If you need reasonable accommodations in the application process, please reach out to us at