Remote Customer Success Consultant – Growth & Adoption

World Travel Service; United States; Remote; USD 60,000 - 95,000; Full time

Benefits offered by this job

Flexible work hours

Career growth opportunities

Generous vacation days

Wellbeing package

Travel industry perks and discounts

Inclusive work environment

Job summary

World Travel Service, a wholly owned subsidiary of BCD Travel, is seeking a Customer Success Consultant (Remote) to manage a portfolio of clients using the GetGoing platform. Your role is to onboard, educate, retain, and expand client usage while driving revenue and profitability for the portfolio.

You will serve as the Voice of the Customer, ensuring GetGoing delivers value and aligns with clients’ strategic goals. This position offers flexible hours and remote work options in the United States.

Qualifications

• Prior client facing account management business travel experience required.
• Global mindset with proactive communication and relationship building.
• Sales perspective with willingness to discuss technical details when needed.
• Analytical skills and ability to suggest process improvements.

Responsibilities

• Lead onboarding activities for new clients to drive speed-to-revenue.
• Support clients’ outcomes through advice, education, and digital resources.
• Identify growth and expansion opportunities and increase client engagement.
• Create plans that align with clients’ overall strategy.
• Coordinate communication between GetGoing/BCD Travel and clients.
• Responsible for profitability and organic growth of the client portfolio.

Skills

Client facing

Account management

Job description

World Travel Service, a wholly owned subsidiary of BCD Travel, is seeking a Customer Success Consultant (Remote) to manage a portfolio of clients using the GetGoing platform. Your role is to onboard, educate, retain, and expand client usage while driving revenue and profitability for the portfolio.

You will serve as the Voice of the Customer, ensuring GetGoing delivers value and aligns with clients’ strategic goals. This position offers flexible hours and remote work options in the United States.