Remote Customer Success Manager - AI GTM Growth

1mind; Oregon; Hybrid; USD 165,000 - 190,000; Full time

Job summary

1mind is seeking a Customer Success Manager to own customer outcomes from onboarding through renewal and expansion in a fully remote role across the United States. You will partner with customers and internal teams to ensure value delivery aligned with GTM goals, acting as a strategic advisor and enabling scalable playbooks as use cases expand.

The role emphasizes driving adoption, renewals, and expansion, with influence across revenue, marketing, and operations.

Qualifications

• 5+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS.
• Track record owning complex, multi-stakeholder relationships end-to-end - from onboarding and implementation through renewal and expansion.
• Experience with enterprise B2B customers and GTM-focused use cases preferred.

Responsibilities

• Own a portfolio of customers from post-contract onboarding through renewal and growth, with accountability for outcomes and long-term success.
• Drive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolve.
• Partner with customers to define success criteria and connect product usage to meaningful business outcomes.
• Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams.
• Lead renewals with a proactive, value-driven approach and identify expansion opportunities.
• Maintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next steps.
• Share customer insights internally to influence product direction and help scale repeatable success practices.
• Operate with a strong bias to action and comfort navigating ambiguity.

Skills

Customer Success

Account Management

Implementation

B2B SaaS

Salesforce

Claude

PMP

CSM

Tools

Salesforce

Claude

Job description

1mind is seeking a Customer Success Manager to own customer outcomes from onboarding through renewal and expansion in a fully remote role across the United States. You will partner with customers and internal teams to ensure value delivery aligned with GTM goals, acting as a strategic advisor and enabling scalable playbooks as use cases expand.

The role emphasizes driving adoption, renewals, and expansion, with influence across revenue, marketing, and operations.