Remote Customer Success Architect - Platform Enablement

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity compensation

Employee stock purchase plan

Growth and development fund

Parental leave

Team member resource groups

Job summary

Ladders is seeking a Customer Success Architect for a remote role focused on helping customers realize value from our modern software delivery platform. You will translate customer goals into clear success plans, coordinating support across internal teams to drive adoption, retention, and long-term satisfaction.

Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $110,000 – $130,000 annually.

Qualifications

• Experience in customer success or professional services roles focused on adoption and retention.
• Ability to manage customer portfolios and handle escalations effectively.
• Strong communication and organizational skills with attention to detail.
• Experience in planning and managing technical projects or initiatives.

Responsibilities

• Partner with customers to translate business outcomes into actionable success plans.
• Guide customers on best practices in DevOps and modern software development workflows.
• Drive adoption, retention, and satisfaction for a portfolio of customers.
• Build and maintain customer success plans with defined goals and KPIs.
• Act as the primary liaison for assigned accounts, coordinating responses across teams.
• Provide hands-on technical enablement and onboarding for new platform features.
• Program manage account escalations, ensuring root causes are addressed.

Skills

Git

CI/CD

DevSecOps

Customer success

Portfolio management

Communication

Organizational skills

Project management

Travel

Job description

Ladders is seeking a Customer Success Architect for a remote role focused on helping customers realize value from our modern software delivery platform. You will translate customer goals into clear success plans, coordinating support across internal teams to drive adoption, retention, and long-term satisfaction.

Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $110,000 – $130,000 annually.