Remote Customer Success Advocate

Genius AI; New York (NY); A distancia; USD 47.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive health & dental insurance

Wellhub access

Annual professional development stiped

High performers 5-year recharge grant

401k from day 1

Dependent Care FSA

Paid parental leave

Fertility & adoption benefits

Descripción de la vacante

Genius AI seeks a customer-support professional to own relationships for GlossGenius users, mainly via phone and text, across the US. You will learn product knowledge, build AI-assisted workflows, and advocate for the GlossGenius brand while delivering one-of-a-kind support.

You will report to the Manager, Customer Support, with remote work options across the United States. Strong communication and proactive problem-solving are essential.

Formación

• 1+ year of customer-facing experience with proven satisfaction metrics.
• Experience rebuilding workflows around AI to automate repeatable tasks.
• Excellent written and verbal communication adaptable to different styles.

Responsabilidades

• Own scheduled calls guiding customers through payroll setup
• Respond to Facebook community posts in a professional brand voice
• Use AI to create macros, Help Center content, and workflows to resolve issues
• Ship fixes to gaps in macros/Help Center and educate the team
• Develop product expertise to support customer acquisition and retention

Conocimientos

Customer support

AI automation

Communication

Self-starter

Team collaboration

Descripción del empleo

Genius AI seeks a customer-support professional to own relationships for GlossGenius users, mainly via phone and text, across the US. You will learn product knowledge, build AI-assisted workflows, and advocate for the GlossGenius brand while delivering one-of-a-kind support.

You will report to the Manager, Customer Support, with remote work options across the United States. Strong communication and proactive problem-solving are essential.