Customer Support Specialist (Fully Remote)

Genius AI; United States; À distance; USD 60 000 - 90 000; Plein temps

Résumé du poste

Genius AI is seeking a customer success associate to own the relationship with service business owners using GlossGenius. You will provide support by phone and text, build product knowledge, and resolve issues to keep customers productive.

You will lead scheduled calls to guide customers through payroll setup, engage in the Facebook community with a professional tone, and leverage AI to turn common questions into macros, Help Center articles, and streamlined workflows.

Qualifications

• 1+ year of customer-facing experience with a track record of driving satisfaction.
• Experience rebuilding workflows around AI and automating repeatable work.
• Excellent communication skills and ability to adapt to various styles.

Responsabilités

• Own scheduled calls that guide customers through setting up payroll accounts.
• Respond to posts in our Facebook community group with a professional, helpful tone.
• Use AI to turn repeated customer questions into macros, Help Center articles, and workflows.

Connaissances

Customer-facing experience

Excellent communication

Adaptability

Team collaboration

Outils

AI automation

Workflow design

Description du poste

• Genius AI builds technology to help local businesses run themselves.
• Products like GlossGenius and Reception work 24/7 on busywork like booking, marketing, client management, finances, and more.

About the Role:

• You will own the customer relationship for service business owners who rely on GlossGenius.
• You'll provide support by phone and text, building product knowledge and resolving customer issues.

What You'll Do:

• Own scheduled calls that guide customers through setting up payroll accounts.
• Respond to posts in our Facebook community group with a professional, helpful tone.
• Use AI to turn repeated customer questions into macros, Help Center articles, and workflows.

What We're Looking For:

• 1+ year of customer-facing experience with a record of driving satisfaction.
• Experience rebuilding workflows around AI and automating repeatable work.
• Excellent communication skills and ability to adapt to various styles.

Genius AI builds technology to help local businesses run themselves, automating admin work like booking, marketing, client management, and finances. It is a high-growth company whose products have saved businesses 106M in admin hours, earned $2.0B in additional revenue, and facilitated more than 624M client touch points.