Remote Customer Success Manager - AI Transformation

BrightClaim; United States; Remote; USD 41,000 - 51,000; Full time

Job summary

Genpact Front Line Manager - S&M - Customer Success is a remote role in the United States. You will lead the liaison between sales, brokers, distributors and customers to ensure accurate order processing, shipping and invoicing, while aligning training with business goals and performance metrics.

You will drive digital transformation with Digital Genome, design onboarding and learning paths, maintain SOPs and dashboards, and coach teams to deliver superior CX across channels.

Qualifications

• Bachelor's degrees in Commerce, Economics or Finance; MBA or MS in Business Analytics preferred.
• Strong background in CX/CRM and sales order management.
• Experience aligning training and operations with business goals.

Responsibilities

• Serve as the primary liaison between sales, brokers, distributors, customers, and internal teams to investigate, resolve, and respond to inquiries and issues.
• Ensure accurate processing, shipping, and invoicing of customer orders while aligning training and operational functions with business goals.
• Evaluate individual and team performance to ensure training programs meet business needs, improve performance, and maintain compliance deliverables.
• Manage assigned customer accounts, providing support for order fulfillment and acting as the point of contact between customers, sales, and internal departments.
• Drive digital transformation initiatives within the function, leveraging tools like Digital Genome to optimize processes.
• Collaborate with Operations and external stakeholders to design and implement training programs, including new hire onboarding, OJT, and learning paths.
• Maintain and update SOPs, profiles, dashboards, and compliance metrics, ensuring sign‑offs and periodic reviews are completed accurately.

Skills

Customer Experience (CX)

Customer Relationship Management (CRM)

Oracle CX

Sales Order Management

Supply Chain Planning

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Genpact Front Line Manager - S&M - Customer Success is a remote role in the United States. You will lead the liaison between sales, brokers, distributors and customers to ensure accurate order processing, shipping and invoicing, while aligning training with business goals and performance metrics.

You will drive digital transformation with Digital Genome, design onboarding and learning paths, maintain SOPs and dashboards, and coach teams to deliver superior CX across channels.