Customer Support Expert

US Health Partners, LLC; Northern (KY); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health & dental insurance

Wellhub corporate wellness access

Professional development stipend

Five-year performance stipend

401k from day one

Dependent Care FSA

Paid parental leave

Fertility and adoption benefits

Job summary

Genius AI seeks a customer support specialist to own the relationship with service business owners using GlossGenius, primarily by phone and text. You will develop product knowledge and leverage AI-assisted tools to resolve issues and advocate for the GlossGenius brand.

You will report to the Manager, Customer Support and be based anywhere in the United States. You will handle calls, emails, and posts in our Facebook community, building macros and workflows to resolve questions efficiently.

Qualifications

• 1+ year of customer-facing experience with a track record of satisfaction.
• Excellent written and verbal communication; ability to adapt to styles.
• Self-starter who can work in a high-growth tech environment.

Responsibilities

• Own scheduled calls guiding customers through setup from first question to live.
• Respond to posts in our Facebook community group as GlossGenius in a professional tone.
• Use AI to build macros, Help Center articles, and workflows to resolve issues faster.
• Ship fixes to macros and Help Center gaps and bring the team along.
• Build deep product expertise to support customer acquisition and retention.

Skills

Customer service

Communication

AI tools

Self-starter

Tools

Facebook

AI macros

Job description

About Genius AI

Genius AI is building technology to help local businesses run themselves. Genius AI products do the admin work that keeps practitioners from the work they love and the people they serve. From GlossGenius to Reception, its products work 24/7 on busywork like booking, marketing, client management, finances, staff and inventory management, and more.

Genius AI technology has saved businesses 106M in admin hours, earned them $2.0B in additional revenue, and facilitated more than 624M client touch points.

About the Role

You will own the customer relationship for the service business owners who rely on GlossGenius to run their day, mostly by phone and text. You’ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls, email, and text conversations you’ll provide one-of-a-kind support and build lasting partnerships rooted in trust and ongoing support.

You will report to the Manager, Customer Support. You can be based anywhere in the United States.

What You'll Do

• Own scheduled calls that guide customers through setting up their payroll accounts from first question to live
• Respond to posts in our Facebook community group as GlossGenius, with a professional, helpful tone that reflects our brand voice
• Use AI to build, not just work: turn repeated customer questions into AI-assisted macros, Help Center articles, and workflows that resolve issues faster
• Challenge how we work by shipping fixes to gaps you find in our macros and Help Center, then bringing the team along
• Drive shared goals in customer acquisition and retention by building deep product expertise you can apply with confidence

What We're Looking For

• 1+ year of customer-facing experience, with a record of driving customer satisfaction and meeting or exceeding performance standards
• Rebuilt parts of your own workflow around AI, identifying repeatable work, automating it, and redirecting your time to problems that need real judgment
• Excellent written and verbal communication skills, with an ability to adapt to various communication styles
• Self-starter who sets direction without waiting to be told and works well with a team in a high-growth environment
• Experience at high-growth technology companies or with appointment-based service businesses is a plus

Benefits & Perks

• Competitive health & dental insurance options, effective on your first day of employment
• Access to Wellhub, a corporate wellness platform with discounted gym memberships, fitness classes, and mental health resources
• Annual stipend for professional development and continued learning
• High performers at 5 years receive a generous stipend to use however you recharge best
• 401k benefit: employees are eligible to contribute starting day 1 of employment
• Dependent Care FSA
• Paid parental leave
• Fertility and adoption benefits via Carrot and Kindbody

At Genius AI, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Genius AI is proud to be an Equal Opportunity and Aff

Genius AI may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.