Remote Customer Story Architect

Mendix; United States; Remote; USD 103,000 - 185,000; Full time

Job summary

Siemens Digital Industries Software is seeking a Customer Stories Lead to execute a comprehensive customer storytelling and advocacy program that aligns with Growth leadership. You will own day-to-day operations, activation, and the development of measurable business outcomes from customer stories across multiple industries.

You will translate platform capabilities into credible business value, manage a suite of assets, and collaborate with Brand, Product Marketing, Communications, and Field

Qualifications

• Exceptional interviewing, writing, editing, and storytelling skills.
• Strong portfolio of customer success stories, case studies, executive content, videos, or integrated campaigns.
• Ability to uncover, quantify, and communicate customer business outcomes while maintaining technical accuracy and credibility.
• Strong cross-functional collaboration skills with experience partnering across Sales, Customer Success, Product Marketing, Field Marketing, Brand, PR, Legal, and Executive Leadership teams.

Responsibilities

• Execute the Customer Storytelling Strategy: operationalize the customer storytelling, advocacy, and reference strategy.
• Own the end-to-end customer story pipeline, including identification, outreach, interviews, content development, approvals, publication, and activation.
• Develop customer-friendly processes for participation, permissions, approvals, advocacy tracking, and ongoing reference management.
• Identify and address story and reference gaps across industries, buyer personas, use cases, products, geographies, and sales segments.
• Lead customer discovery sessions, interviews, and narrative development efforts.
• Translate complex platform, AI, automation, workflow, integration, data, and cloud capabilities into credible stories.
• Create and oversee customer assets: case studies, videos, executive interviews, sales presentations, one-pagers, testimonials, keynote content, awards submissions.
• Collaborate with Brand, Product Marketing, Communications, and Field teams to activate stories across marketing campaigns, launches, digital experiences, sales plays, events, PR, social, and executive comms.
• Build and maintain a portfolio of referenceable customers in partnership with Sales, Account Management, and Revenue Operations teams.
• Manage customer reference requests with advocates and ensure a positive experience for customers and internal stakeholders.
• Develop sales-ready customer proof points, quotes, metrics, and peer examples.

Skills

Interviewing

Writing

Editing

Storytelling

Cross-functional collaboration

Project management

Executive communication

Job description

Siemens Digital Industries Software is seeking a Customer Stories Lead to execute a comprehensive customer storytelling and advocacy program that aligns with Growth leadership. You will own day-to-day operations, activation, and the development of measurable business outcomes from customer stories across multiple industries.

You will translate platform capabilities into credible business value, manage a suite of assets, and collaborate with Brand, Product Marketing, Communications, and Field