Customer Story Architect for Enterprise AI

Siemens; Hagåtña (GU); A distancia; USD 103.000 - 185.000; Jornada completa

Descripción de la vacante

Siemens Digital Industries Software seeks a Customer Stories Lead to drive a high-impact storytelling and advocacy program. You will own the day-to-day operations, activate customer successes into compelling narratives, and collaborate across Brand, Product Marketing, Communications, and Field teams to strengthen the Siemens brand and accelerate sales.

Work closely with Growth leadership to build a scalable proof engine that highlights measurable outcomes and value, translating complex AI, data,

Formación

• 7+ years in Customer Marketing, Customer Advocacy, Content Strategy, Product Marketing, or a related field.
• Demonstrated experience developing customer stories for B2B SaaS, enterprise software, AI, automation, cloud, workflow, data.
• Proven ability to create compelling customer-facing content that drives engagement and business impact.

Responsabilidades

• Execute the Customer Storytelling Strategy with the Head of Customer Marketing.
• Own end-to-end customer story pipeline: identification, outreach, interviews, content development, approvals, publication, activation.
• Develop processes for participation, permissions, approvals, advocacy tracking, and reference management.
• Identify gaps across industries, buyer personas, use cases, products, geographies, and sales segments.
• Lead customer discovery sessions, interviews, and narrative development.
• Translate platform, AI, automation, workflow, integration, data and cloud capabilities into credible stories.
• Create customer assets: case studies, videos, executive interviews, sales presentations, one-pagers, testimonials, keynote content.
• Collaborate with Brand, Product Marketing, Communications, and Field teams to activate stories across campaigns, launches, digital experiences, sales plays.
• Build and maintain a portfolio of referenceable customers with Sales, Account Management, and Revenue Operations.
• Prepare customer advocates for webinars, events, executive briefings, and prospect conversations.

Conocimientos

Storytelling

Interviewing

Writing

Editing

Content strategy

Cross-functional collaboration

Executive communications

Descripción del empleo

Siemens Digital Industries Software seeks a Customer Stories Lead to drive a high-impact storytelling and advocacy program. You will own the day-to-day operations, activate customer successes into compelling narratives, and collaborate across Brand, Product Marketing, Communications, and Field teams to strengthen the Siemens brand and accelerate sales.

Work closely with Growth leadership to build a scalable proof engine that highlights measurable outcomes and value, translating complex AI, data,