Remote Customer Solutions Specialist

Clark Associates; Lititz (Lancaster County); A distancia; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

WebstaurantStore is seeking a Customer Solutions Specialist to support customers via phone, live chat, and email in a remote environment. You’ll operate without scripts, solving unique problems with empathy and critical thinking while aligning with company guidelines and customer needs.

The role includes a 60-day onboarding period with structured training and ongoing coaching. Opportunities to grow within WebstaurantStore and Clark Associates are available as you learn systems, products, and

Formación

• Empathy and confident communication across channels (phone, chat, email)
• Analytical thinking to investigate complex customer situations
• Judgment to determine credits, refunds, replacements, and other resolutions
• Problem solving without scripts, using critical thinking and creativity
• Collaboration with internal teams to resolve issues
• Commitment to continuous learning through feedback and coaching
• Ability to adapt processes to improve customer experience and workflows
• Strong teamwork and proactive communication

Responsabilidades

• Communicating with empathy and confidence through phone, live chat and email in a fast-paced remote environment even during challenging situations
• Investigating complex customer situations by connecting information across multiple systems, order history, previous interactions and resources
• Using sound judgment to make decisions about credits, refunds, replacements, reshipments, returns, and other customer resolutions while balancing customer experience, company guidelines, and business impacts
• Solving problems where the answer isn’t always obvious by navigating situations requiring critical thinking, curiosity, and creativity rather than scripts
• Partnering with internal teams when resolving issues requires additional information, expertise, or coordination
• Continuous learning through regular feedback, coaching and collaboration opportunities
• Adapting to efforts to continuously improve our systems, the customer experience, and department workflows
• Connecting with teammates throughout each day via chat or video call
• Maintaining awareness of success through a variety of metrics focused on customer experience, quality, and culture

Descripción del empleo

WebstaurantStore is seeking a Customer Solutions Specialist to support customers via phone, live chat, and email in a remote environment. You’ll operate without scripts, solving unique problems with empathy and critical thinking while aligning with company guidelines and customer needs.

The role includes a 60-day onboarding period with structured training and ongoing coaching. Opportunities to grow within WebstaurantStore and Clark Associates are available as you learn systems, products, and