Remote Customer Solutions Pro — Solve & Delight Clients

Webstaurantstore; Lititz (Lancaster County); Remote; USD 31,000 - 44,000; Full time

Benefits offered by this job

Remote, full-time role

Paid holidays and PTO

Medical, dental, and vision insurance

401(k) matching

Employee discounts

Job summary

WebstaurantStore is seeking a Remote Customer Solutions Specialist to support customers via phone, live chat, and email in a fast-paced environment. You’ll solve problems with empathy, using multiple systems and resources to find the best resolution while maintaining quality service.

You will participate in a 60‑day onboarding program designed to help you learn our systems, products, customers, and approach to problem-solving.

Qualifications

• Strong verbal and written communication skills.
• Experience using Office 365 and multiple software platforms.
• Typing speed 40 WPM.

Responsibilities

• Communicate with empathy and confidence via phone, live chat and email in a remote environment.
• Investigate complex customer situations by connecting information across systems and order history.
• Decide on credits, refunds, replacements, returns while balancing guidelines.
• Collaborate with internal teams as needed.
• Continuously learn through feedback and coaching.
• Monitor customer experience and quality metrics.

Skills

Communication skills

English fluency

Typing speed 40 WPM

Tools

Office 365

Windows systems

Internet-based tools

Multiple software platforms

Job description

WebstaurantStore is seeking a Remote Customer Solutions Specialist to support customers via phone, live chat, and email in a fast-paced environment. You’ll solve problems with empathy, using multiple systems and resources to find the best resolution while maintaining quality service.

You will participate in a 60‑day onboarding program designed to help you learn our systems, products, customers, and approach to problem-solving.