Remote Customer Solutions Specialist

Webstaurantstore; Lititz (Lancaster County); Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

PTO

Paid maternity leave

Paid parental leave

Life insurance

Disability insurance

401(k) matching

Employee assistance program

Wellness incentives

Company discounts

AT&T & Verizon discount

Bonus opportunities

Adoption assistance

Job summary

WebstaurantStore is seeking a Customer Solutions Specialist to support customers via phone, live chat, and email in a fully remote, full-time role. The position includes a 60-day onboarding period and ongoing coaching to enhance problem-solving and customer satisfaction.

You will help restaurants, schools, and healthcare facilities run more profitably by delivering thoughtful, personalized support. The role emphasizes empathy, critical thinking, and collaboration with internal teams to resolve

Qualifications

• Strong verbal and written communication skills, with conversational fluency in English.
• Experience using Office 365, Windows systems, internet-based tools, and multiple software platforms.
• 40 WPM typing speed required.
• Reliable high-speed internet of at least 75 Mbps download/10 Mbps upload required.

Responsibilities

• Communicating with empathy and confidence through phone, live chat and email in a fast-paced remote environment.
• Investigating complex customer situations by connecting information across multiple systems, order history, previous interactions and resources.
• Using sound judgment to make decisions about credits, refunds, replacements, reshipments, returns, and other customer resolutions while balancing customer experience, company guidelines, and business impacts.
• Solving problems where the answer isn’t always obvious and navigating situations that require critical thinking, curiosity, and creativity.
• Partnering with internal teams when solving the issue requires additional information, expertise, or coordination.
• Continuous learning through regular feedback, coaching and collaboration opportunities.
• Adapting to our efforts to continuously improve our systems, the customer experience, and department workflows.
• Connecting with teammates throughout each day via chat or video call.
• Maintaining awareness of success throughout a variety of metrics focused on customer experience, quality, and culture.

Skills

Communication

Typing speed

Tools

Office 365

Windows OS

Internet tools

Job description

WebstaurantStore is seeking a Customer Solutions Specialist to support customers via phone, live chat, and email in a fully remote, full-time role. The position includes a 60-day onboarding period and ongoing coaching to enhance problem-solving and customer satisfaction.

You will help restaurants, schools, and healthcare facilities run more profitably by delivering thoughtful, personalized support. The role emphasizes empathy, critical thinking, and collaboration with internal teams to resolve