Remote Customer Solutions Specialist

Resonetics; New Chicago (OH); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Resonetics is seeking a customer service specialist to support B2B clients in the manufacturing sector, primarily via Salesforce, with occasional phone outreach. You will help with quotes, process orders, and ensure accurate data entry while collaborating with internal teams.

Hybrid role requiring ability to work remotely with discipline and be willing to commute to locations about once per week for meetings and training. Strong communication and detail orientation are essential.

Qualifications

• Proven experience in customer service, preferably in a B2B business.
• Experience supporting customers in the Manufacturing Industry.
• Ability to learn new technologies quickly.
• Exceptional communication skills, both written and verbal.
• Strong attention to detail and ability to handle complex customer requirements.
• Comfortable working in a fast-paced and evolving environment.
• Team player with a collaborative mindset.
• Ability to work remotely with a disciplined and proactive approach.
• Be available to commute to one of our specified locations up to once a week for team meetings, training, or as required by the role.

Responsibilities

• Manage customer interactions professionally, supporting customers in getting a fast and complete resolution to their need.
• Work seamlessly inside of one or more technology platforms, including Salesforce CRM.
• Respond to customer emails and handle phone calls to facilitate quotes, order placement, and address customer inquiries.
• Ensure detailed and accurate data entry and management.
• Collaborate effectively with internal teams to provide comprehensive customer solutions.
• Adapt to a fast-paced environment and prioritize tasks efficiently.

Skills

Customer service

Salesforce

Written & verbal communication

Data entry

B2B experience

Teamwork

Remote work

Attention to detail

Education

BA/BS degree

Tools

Salesforce.com

Job description

Resonetics is seeking a customer service specialist to support B2B clients in the manufacturing sector, primarily via Salesforce, with occasional phone outreach. You will help with quotes, process orders, and ensure accurate data entry while collaborating with internal teams.

Hybrid role requiring ability to work remotely with discipline and be willing to commute to locations about once per week for meetings and training. Strong communication and detail orientation are essential.