Customer Solutions Specialist

Resonetics; Bethel (CT); Hybrid; USD 2,967,000 - 4,239,000; Full time

Job summary

Resonetics is seeking a Customer Service professional to support clients in the medical device field, leveraging Salesforce for correspondence and order processing. The role requires strong communication, detailed data entry, and the ability to adapt to a fast-paced environment.

The ideal candidate will have B2B customer service experience within manufacturing, and must be comfortable remote with occasional weekly on-site attendance.

Qualifications

• Proven experience in customer service, preferably in a B2B business.
• Experience supporting customers in the Manufacturing Industry.
• Ability to learn new technologies quickly.
• Exceptional communication skills, both written and verbal.
• Strong attention to detail and ability to handle complex customer requirements.

Responsibilities

• Manage customer interactions professionally, supporting customers in getting a fast and complete resolution to their need.
• Work seamlessly inside of Salesforce CRM.
• Respond to customer emails and handle phone calls to facilitate quotes, order placement, and address customer inquiries.
• Ensure detailed and accurate data entry and management.
• Collaborate effectively with internal teams to provide comprehensive customer solutions.
• Adapt to a fast-paced environment and prioritize tasks efficiently.

Skills

Customer service experience

B2B customer service

Manufacturing industry experience

Learn new technologies

Communication skills

Attention to detail

Team player

Remote work capable

Travel weekly

Education

BA/BS degree

Tools

Salesforce

Job description

Overview

Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.

Provide high-quality customer service, primarily through Salesforce, responding to customer emails and occasionally handling phone calls. Assist customers with quotes, process orders, and address any customer needs promptly and efficiently.

Join Resonetics and be part of a team that’s redefining medical device manufacturing. If you’re passionate about innovation and thrive in a fast-paced environment, we’d love to hear from you.

Responsibilities

• Manage customer interactions professionally, supporting customers in getting a fast and complete resolution to their need.
• Work seamlessly inside of one or more technology platforms, including Salesforce CRM.
• Respond to customer emails and handle phone calls to facilitate quotes, order placement, and address customer inquiries.
• Ensure detailed and accurate data entry and management.
• Collaborate effectively with internal teams to provide comprehensive customer solutions.
• Adapt to a fast-paced environment and prioritize tasks efficiently.

Required Qualifications

• Proven experience in customer service, preferably in a B2B business.
• Experience supporting for customers in the Manufacturing Industry.
• Ability to learn new technologies quickly.
• Exceptional communication skills, both written and verbal.
• Strong attention to detail and ability to handle complex customer requirements.
• Comfortable working in a fast-paced and evolving environment.
• Team player with a collaborative mindset.
• Ability to work remotely with a disciplined and proactive approach.
• Be available to commute to one of our specified locations up to once a week for team meetings, training, or as required by the role.

Preferred Qualifications

• BA/BS degree.
• Experience working with SalesForce.com.

Physical Demands

• Be available to commute to one of our specified locations up to once a week for team meetings, training, or as required by the role.

Compensation

The compensation for this role is competitive and will be based on experience and qualifications. The anticipated range is $21.54 - $30.77 per hour.

For temp, temp-to-hire, and regular full-time positions, our company policy is that we are unable to provide visa sponsorship. Candidates must already be legally authorized to work in the United States without the need for sponsorship now or in the future.