Remote Customer Solutions Specialist (Salesforce)

Resonetics; Bethel (CT); Hybrid; USD 2,967,000 - 4,239,000; Full time

Job summary

Resonetics is seeking a Customer Service professional to support clients in the medical device field, leveraging Salesforce for correspondence and order processing. The role requires strong communication, detailed data entry, and the ability to adapt to a fast-paced environment.

The ideal candidate will have B2B customer service experience within manufacturing, and must be comfortable remote with occasional weekly on-site attendance.

Qualifications

• Proven experience in customer service, preferably in a B2B business.
• Experience supporting customers in the Manufacturing Industry.
• Ability to learn new technologies quickly.
• Exceptional communication skills, both written and verbal.
• Strong attention to detail and ability to handle complex customer requirements.

Responsibilities

• Manage customer interactions professionally, supporting customers in getting a fast and complete resolution to their need.
• Work seamlessly inside of Salesforce CRM.
• Respond to customer emails and handle phone calls to facilitate quotes, order placement, and address customer inquiries.
• Ensure detailed and accurate data entry and management.
• Collaborate effectively with internal teams to provide comprehensive customer solutions.
• Adapt to a fast-paced environment and prioritize tasks efficiently.

Skills

Customer service experience

B2B customer service

Manufacturing industry experience

Learn new technologies

Communication skills

Attention to detail

Team player

Remote work capable

Travel weekly

Education

BA/BS degree

Tools

Salesforce

Job description

Resonetics is seeking a Customer Service professional to support clients in the medical device field, leveraging Salesforce for correspondence and order processing. The role requires strong communication, detailed data entry, and the ability to adapt to a fast-paced environment.

The ideal candidate will have B2B customer service experience within manufacturing, and must be comfortable remote with occasional weekly on-site attendance.