Customer Operations Manager

Resonetics; Stony Hill (CT); On-site; USD 65,000 - 94,000; Full time

Job summary

Resonetics in Connecticut seeks a Customer Operations Specialist to be the lead point of contact for site-specific customers. You will build strong relationships, manage order communications, and coordinate with cross-functional teams to meet customer needs.

The role requires 3–5+ years in customer/operations support, proficiency with MS Office, Salesforce, and ERP systems (QAD or Epicor), and a proven ability to manage multiple projects with precision.

Qualifications

• 3-5+ years of experience in customer and operations support with a focus on management.
• Proficient in MS Office and CRM tools.
• Experience with Salesforce and ERP systems (QAD or Epicor).
• Ability to manage multiple projects with high attention to detail.
• Strong communication and professional teamwork.
• Bachelor’s degree.

Responsibilities

• Serve as lead internal point of contact for site-specific customer matters.
• Build and maintain long-term customer relationships and manage expectations.
• Facilitate timely meetings when customer challenges arise.
• Coordinate with Strategic Account Managers on orders, logistics, and delivery issues.
• Maintain forecasts and track key account metrics.
• Collaborate across departments to ensure production readiness and updates.
• Provide status updates and generate regular reports.
• Keep records of discussions and correspondence with customers.
• Monitor price and delivery schedules.
• Coordinate with operations planning and materials teams on escalation.

Skills

Customer relationship management

Communication

Time management

Problem solving

Team player

Attention to detail

MS Office

Salesforce

ERP systems

Education

BA/BS degree

Tools

Salesforce

QAD or Epicor ERP

MS Office

Job description

Overview

Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.

Partner with customers to build strong, long-term relationships and ensuresuccess for both the customer and Resonetics.Be the voice of the customer and lead communication and escalation for AccountManagement team at sites.Foster robust relationships with operations partners to ensure customer needsare being met and customer expectations are managed.

Join Resonetics and be part of a team that’s redefining medical device manufacturing. If you’re passionate about innovation and thrive in a fast-paced environment, we’d love to hear from you.

Responsibilities

• Operate as the lead point of contact internally for any and all matters sitespecific to customers.
• Build and maintain strong, long-lasting customer relationships and maintainawareness of customer expectations.
• Facilitate meetings in a timely, effective, and efficient way when customerchallenges arise.
• Partner with Strategic Account Managers to provide daily communicationsfor order management, resolve potentials constraints, logistics/deliveryissues, and customer.
• Maintain customer forecasts and track key account metrics.
• Collaborate with managers and colleagues across multiple departments.
• Facilitate production readiness communications.
• Provide clear updates regarding the status of internal progress as well asrelevant customer updates.
• Create necessary daily/monthly/quarterly/annual reports.
• Keep accurate records of discussions and correspondence with customers.
• Monitor price and delivery schedules.
• Coordinate with cross-functional teams on delivery dates and escalations.
• Forecast coordination with operations planning and materials teams.
• Provide status updates, shipping updates, etc. to customers as needed.

Required Qualifications

• 3-5+ years proven experience in customer and operations support.with a concentration in management or similar experience.
• Proficient in MS Office.
• Experience working with Salesforce or similar CRM.
• Experience with ERP system, preference of QAD or Epicor experience.
• Proven ability to manage multiple projects at a time while paying strictattention to detail.
• Team player with a high degree of professionalism.
• Excellent time management skills.
• Excellent communication skills written, verbal, active listening.
• Strong problem solving, organizational, and analytical skills.
• Ability to excel in fast paced environment encompassing company growthand change.
• Collaboration with different groups to accomplish goals.
• BA/BS degree

Preferred Qualifications

• Experience working with Power BI.
• Medical Device Manufacturing experience.

Physical Demands

• Light office work.
• They may need to travel up to 10%.

Compensation

The compensation for this role is competitive and will be based on experience and qualifications. The anticipated range is $65,000 - $94,000.

For temp, temp-to-hire, and regular full-time positions, our company policy is that we are unable to provide visa sponsorship. Candidates must already be legally authorized to work in the United States without the need for sponsorship now or in the future.