Remote Customer Solutions Architect — ROI & Integrations

RealPage; Texas; Remote; USD 56,000 - 96,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Professional development

Performance-based bonus

Job summary

RealPage is seeking a Customer Solution Architect to partner with customers and internal teams to understand challenges and craft scalable, integrated solutions that drive ROI and operational efficiency. The role emphasizes ownership, strong communication, and real estate tech knowledge.

The ideal candidate will navigate complex organizations, support sales and product teams, and travel up to 20% as needed. This position is remote-based with opportunities to influence multi-site portfolios.

Qualifications

• Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, end-user communication
• Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
• Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
• Strong understanding of property management is required at both the corporate and property level
• Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
• Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
• Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce
• Ability to travel up to 20%

Responsibilities

• Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
• Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
• Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
• Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
• Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage
• Work cooperatively with others across the organization to achieve shared objectives

Skills

Account management

SaaS adoption

Critical thinking

Communication

Real estate knowledge

Project ownership

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

RealPage is seeking a Customer Solution Architect to partner with customers and internal teams to understand challenges and craft scalable, integrated solutions that drive ROI and operational efficiency. The role emphasizes ownership, strong communication, and real estate tech knowledge.

The ideal candidate will navigate complex organizations, support sales and product teams, and travel up to 20% as needed. This position is remote-based with opportunities to influence multi-site portfolios.