Customer Solutions Arc II

RealPage, Inc.; Richardson (TX); On-site; USD 71,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with company 4

Paid time off and holidays

Professional development opportunities

Performance-based bonus

Job summary

RealPage, Inc. is seeking a Customer Solution Architect to work with customers and internal teams to understand business challenges and root-cause issues, crafting scalable, resilient integrated solutions that drive ROI and operational efficiency.

The ideal candidate partners with Sales, Delivery, Success, and Product to deliver value and guide adoption. Based in Richardson, TX, this role requires strong communication, ownership, and hands-on experience with multifamily real estate technologies,

Qualifications

• Customer-facing professional with multifamily real estate tech experience.
• 3-4 years in account management/support or product roles.
• Proficient configuring and deploying SaaS applications that ROI.
• Strong understanding of property management at corporate and site levels.
• Able to navigate people/data and persuade diverse stakeholders.
• Proficient with Word, Excel, PowerPoint and Salesforce CRM.

Responsibilities

• Listen to customers and perform root-cause analysis to resolve issues.
• Communicate with stakeholders from leasing staff to C-Suite; tailor messages.
• Maintain knowledge of RealPage solutions and advise on best practices.
• Set and manage customer expectations to improve experience and reduce risk.
• Partner with Sales, Delivery, Success, and Product to improve processes and visibility.
• Collaborate across the organization to achieve shared objectives.

Skills

Customer-facing

SaaS deployment experience

Salesforce CRM

Microsoft Excel

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Real Estate or related field

Tools

Salesforce CRM

Excel

PowerPoint

Word

Job description

Overview

As a Customer Solution Architect, you will work with customers and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn't afraid of a spreadsheet, and thrives on taking ownership and driving success.

Responsibilities

• Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
• Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
• Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
• Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
• Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage
• Work cooperatively with others across the organization to achieve shared objectives

Qualifications

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Customer-facing professional fluent with multifamily real estate technologies with a minimum of 3-4 years of experience in account management/support, product management/development, end-user communication
• Bachelor's degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
• Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
• Strong understanding of property management is required at both the corporate and property level
• Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
• Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
• Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce

PREFERED KNOWLEDGE/SKILLS/ABILITIES

• Prior experience with RealPage products, including RealPage OneSite Leasing and Rents and/or Insurance products is strongly preferred
• 2-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
• Project management experience/ability to lead business discovery workshops
• Technical writing acumen and ability to author custom statements of work
• Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions
• Experience planning, managing, and performing integration design, testing, and deployment

SALARY AND BENEFITS

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Pay Range

USD $70,700.00 - USD $120,300.00 /Yr.