Remote Customer Solutions Advisor (GA)

Afni; Atlanta (GA); À distance; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Company Provided equipment

Paid training

Medical, dental, and vision insurance

Paid time off

Career growth and advancement opportun

Résumé du poste

Afni, Inc. is hiring remote Customer Service & Solutions Advisors in Georgia to support a leading telecommunications provider. You will handle conversations requiring problem-solving and empathy, with AI-assisted tools aiding the process.

Essential qualities include the ability to work from a distraction-free home office, after training, and with provided equipment. The role emphasizes customer care, soft skills, and meeting performance goals in a supportive team environment.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• GED or High School Diploma required.
• Legally permitted to work in the United States.

Responsabilités

• Listen, ask questions, and uncover what customers really need.
• Research and resolve account, billing, service, device, and technical concerns.
• Troubleshoot issues requiring additional support.
• Recommend and sell products, services, upgrades, or additional lines.
• Handle frustrated or challenging customers professionally.
• Help retain customers by addressing their concerns.
• Navigate systems and resources to resolve issues.
• Work toward customer experience and performance goals.

Connaissances

Customer service

Problem solving

Communication

Phone support

Tech-savvy

Formation

GED or High School Diploma

Description du poste

Afni, Inc. is hiring remote Customer Service & Solutions Advisors in Georgia to support a leading telecommunications provider. You will handle conversations requiring problem-solving and empathy, with AI-assisted tools aiding the process.

Essential qualities include the ability to work from a distraction-free home office, after training, and with provided equipment. The role emphasizes customer care, soft skills, and meeting performance goals in a supportive team environment.