Hybrid Call Center Sales Pro – Remote & Onsite, Commissioned

AT&T; Charlotte (NC); Hybrid; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Employee discounts up to 50% on AT&T .

Tuition reimbursement program

Paid Time off and holidays

Paid Parental Leave

Disability Benefits

Life and AD&D Insurance

Wellness programs

EAP

Job summary

AT&T in Charlotte, North Carolina, is seeking a Premier Service Consultant to handle calls, chats, and emails with a focus on customer acquisition, service, and retention. The role blends in-person center work with remote days, offering paid training and opportunities to upsell solutions while achieving sales targets.

You will report to a call center environment, assist customers with billing and technical issues, and provide a high level of service while maintaining flexibility in shifts.

Qualifications

• Commissioned sales experience highly preferred
• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Job description

AT&T in Charlotte, North Carolina, is seeking a Premier Service Consultant to handle calls, chats, and emails with a focus on customer acquisition, service, and retention. The role blends in-person center work with remote days, offering paid training and opportunities to upsell solutions while achieving sales targets.

You will report to a call center environment, assist customers with billing and technical issues, and provide a high level of service while maintaining flexibility in shifts.