Remote Customer Service Trainee — Learn & Grow

Delta Dental of Michigan; United States; Hybrid; USD 20,664 - 30,307; Full time

Job summary

Delta Dental of Michigan is seeking a Customer Service Trainee to join our Farmington Hills team. This entry-level role offers exposure to claims, eligibility, and member inquiries, with training conducted in a hybrid format and occasional in-office collaboration.

Candidates must reside in Michigan and have a high school diploma, plus at least one year of customer service experience. The program emphasizes professional development and progressive responsibilities within our dental benefits

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience in a business environment.
• Successful completion of a customer service simulation test (score requirement noted).

Responsibilities

• Research inquiries by accessing claims processing system and other sources.
• Respond to customer, group, and provider questions via telephone or written communication.
• Maintain related departmental records and files.
• Operate office equipment as needed.
• Make corrections to claims and eligibility.
• Enter new claims, eligibility, and subscriber information into mainframe.
• Review subscriber coverage to determine benefits.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Delta Dental of Michigan is seeking a Customer Service Trainee to join our Farmington Hills team. This entry-level role offers exposure to claims, eligibility, and member inquiries, with training conducted in a hybrid format and occasional in-office collaboration.

Candidates must reside in Michigan and have a high school diploma, plus at least one year of customer service experience. The program emphasizes professional development and progressive responsibilities within our dental benefits