Customer Service Trainee

Delta Dental of Michigan; United States; Hybrid; USD 20,664 - 30,307; Full time

Job summary

Delta Dental of Michigan is seeking a Customer Service Trainee to join our Farmington Hills team. This entry-level role offers exposure to claims, eligibility, and member inquiries, with training conducted in a hybrid format and occasional in-office collaboration.

Candidates must reside in Michigan and have a high school diploma, plus at least one year of customer service experience. The program emphasizes professional development and progressive responsibilities within our dental benefits

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience in a business environment.
• Successful completion of a customer service simulation test (score requirement noted).

Responsibilities

• Research inquiries by accessing claims processing system and other sources.
• Respond to customer, group, and provider questions via telephone or written communication.
• Maintain related departmental records and files.
• Operate office equipment as needed.
• Make corrections to claims and eligibility.
• Enter new claims, eligibility, and subscriber information into mainframe.
• Review subscriber coverage to determine benefits.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Job Title

Customer Service Trainee

Number of Positions

16

Location

Farmington Hills, MI

Location Specifics: Fully Remote

Job Summary

Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training. Training will be hybrid.

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Typical Assignments

In a developing and learning capacity, the Trainee will perform the following typical assignments:

• Researches inquiries by accessing the claims processing system and other informational sources
• Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
• Maintains related departmental records and files
• Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc.
• Makes corrections to claims and eligibility
• Enters new claims, eligibility and subscriber information into the mainframe
• Reviews subscriber’s coverage to determine type and level of benefits

Minimum Requirements

Bidding Requirements:

• Possess a high school diploma or equivalent
• One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
• Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position)
• Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
• Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday

Equal Employment Opportunity Statement: The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.