Client Service Rep | Medical

Delta Dental of Michigan; Lansing (MI); Remote; USD 55,000 - 75,000; Full time

Job summary

Delta Dental of Michigan, Ohio, and Indiana seeks a Professional Services Representative for a fully remote role. You will recruit dentists for Delta Dental programs, retain network participation, and resolve claims during visits to offices and industry events.

The role requires experience in customer service, sales or recruiting, plus dental terminology knowledge. Responsibilities include presenting programs at seminars, maintaining Salesforce records, and communicating product developments to

Qualifications

• Requires associate's degree or equivalent with coursework in public relations, communications, dental assisting, or dental hygiene.
• Two years' related work experience in customer service, sales or recruiting and one year in chair-side assisting.

Responsibilities

• Recruit participating dentists for various Delta Dental programs.
• Recruit and retain dentists in Delta Dental networks and log all contacts in Salesforce.
• Visit dentists to explain programs and procedures and resolve claims processing issues.
• Obtain competitor information and analyze data to support recruitment and determine needs.
• Represent the company at regional and national dental meetings, student clinics, and community events to build relationships.
• Develop and conduct presentations such as dental office seminars and dental school/colleges meetings.
• Stay updated on all products and promote new programs to increase participation.

Skills

Customer service

Sales

Recruiting

Dental terminology

Dental procedures

Dental insurance products

Word processing

Spreadsheets

Education

Associate's degree or equivalent

Tools

Salesforce

Job description

Job Title

Professional Services Representative

Number of Positions

Fully Remote

Job Summary

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Responsibilities

• To recruit participating dentists for various Delta Dental programs.
• Recruits and retains dentists in Delta Dental networks and logs all points of contact in SalesForce.
• Visits participating and non-participating dentists to ensure understanding of the company’s programs and procedures in order to resolve claims processing problems.
• Obtains competitor information and requests and analyzes data/system reports to support recruitment efforts and determine recruitment needs.
• Represents the company by attending regional and national dental meetings/trade shows, student clinics at universities, and community functions to foster relationships with the dental community.
• Assists in the development of and conducts presentations such as dental office seminars to the regional dental communities and creates and conducts presentations for dental schools, community colleges, local dental society meetings, DDPA seminars, and board meetings.
• Keeps abreast of all company products to communicate changes and new product development to the dental communities, and helps promote new programs to increase the level of participation and to benefit existing participating dentists.

Requirements

• LI-RemotePosition requires an associate's degree, technical, vocational, or business school with coursework in public relations, communications, dental assisting, or dental hygiene and two years' related work experience in customer service, sales, or recruiting as well as one year work experience in chair side assisting.
• Will accept any suitable combination of education, training, or experience.
• Position requires advanced knowledge of claims adjudication, dental terminology, dental procedures and dental insurance products; experience working with word processing and spreadsheet software, ability to resolve complex problems and use independent judgment.

Equal Employment Opportunity

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.