Remote Customer Service Tier 2 Specialist

MSU Solutions GmbH; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Eligo Energy, LLC in Chicago, IL is seeking a Customer Service Tier 2 Agent to enhance its dynamic call center team. The ideal candidate will have a minimum of 2 years of customer service experience, strong analytical skills, and the ability to work effectively in a virtual environment.

You will support both commercial and residential customers, ensuring excellent service, resolving inquiries, and escalating more complex issues. This role also requires proficiency in multitasking with dual monitors.

Qualifications

• Minimum of 2 years of customer service experience.
• Strong analytical and critical thinking skills.
• Ability to manage and complete multiple tasks.

Responsibilities

• Develop knowledge of energy deregulation and utility regulations.
• Provide world-class customer service and resolve inquiries.
• Escalate complicated issues to appropriate internal teams.

Skills

Customer Service Experience

Analytical skills

Communication skills

Critical thinking

Multi-tasking

Job description

Eligo Energy, LLC in Chicago, IL is seeking a Customer Service Tier 2 Agent to enhance its dynamic call center team. The ideal candidate will have a minimum of 2 years of customer service experience, strong analytical skills, and the ability to work effectively in a virtual environment.

You will support both commercial and residential customers, ensuring excellent service, resolving inquiries, and escalating more complex issues. This role also requires proficiency in multitasking with dual monitors.