Remote Customer Experience Specialist — Impactful Support

CleanChoice Energy; Oregon; Híbrido; USD 28.000 - 34.000; Jornada completa

Descripción de la vacante

CleanChoice Energy in the United States is seeking a Customer Experience Specialist to join the remote Customer Experience team. The role focuses on customer support, issue resolution, education, and quality assurance, reporting to the Customer Experience Supervisor.

The ideal candidate is empathetic, patient, and professional, with strong communication skills and a willingness to generate revenue opportunities while increasing retention across phone, email, chat, and in-person interactions.

Formación

• High School Diploma or Bachelor's degree preferred.
• Experience in customer service preferred.
• Excellent written and verbal communication.
• Strong problem-solving and critical thinking abilities.
• Empathetic and patient when dealing with customer inquiries or complaints.
• Adept at overcoming objections.
• Proficiency in using Salesforce and other customer support tools.
• Solid attention to detail and organizational skills.
• Bilingual English/Spanish a plus but not required.

Responsabilidades

• Provide prompt and courteous customer assistance via phone, email, chat, or in-person interactions to achieve first-call resolution (FCR).
• Investigate and resolve customer inquiries, concerns, and issues efficiently, ensuring a favorable resolution.
• Develop a deep understanding of our products/services to effectively address customer inquiries and provide relevant information.
• Maintain thorough and accurate customer interactions and transaction records using our CRM system.
• Educate customers on product features, benefits, and best practices.
• Ensure that all customer interactions meet or exceed company standards for professionalism and quality.

Conocimientos

Customer support

Communication

Problem solving

Empathy

Objection handling

Attention to detail

Bilingual English/Spanish

Educación

High School Diploma

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

CleanChoice Energy in the United States is seeking a Customer Experience Specialist to join the remote Customer Experience team. The role focuses on customer support, issue resolution, education, and quality assurance, reporting to the Customer Experience Supervisor.

The ideal candidate is empathetic, patient, and professional, with strong communication skills and a willingness to generate revenue opportunities while increasing retention across phone, email, chat, and in-person interactions.