IT Service Desk Associate (Evenings/Weekends)

southtexascollege; Trevino Colonia (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

South Texas College seeks an Information Services Service Desk Support representative to assist staff and students via telephone and e-mail for telecommunications, computer hardware, and software inquiries.

The role requires excellent communication skills, strong Microsoft Office knowledge, and the ability to manage multiple tasks with attention to detail. Flexibility to work evenings or weekends is a plus.

Qualifications

• High School Diploma or GED required.
• At least six (6) months customer service experience, preferred.

Responsibilities

• Answers the Information Services, Planning, Performance, and Strategic Initiatives Service Desk main operator line and assists staff and students with calls.
• Resolves JagNet issues directly when possible while caller is on the phone.
• Creates Service Tickets for all requests.
• Monitors Information Services, Planning, Performance, and Strategic Initiatives Service Desk e-mail box and voicemail.
• Performs escalation management for problems that impact multiple users.
• Assists solving problems, addressing concerns, and planning ahead with great attention given to customer service, project quality, and exact detail.
• Performs other duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Time management

Team player

Independent worker

Reading comprehension

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

South Texas College seeks an Information Services Service Desk Support representative to assist staff and students via telephone and e-mail for telecommunications, computer hardware, and software inquiries.

The role requires excellent communication skills, strong Microsoft Office knowledge, and the ability to manage multiple tasks with attention to detail. Flexibility to work evenings or weekends is a plus.