Customer Service Representative, AZ (8/17 Start)

Progressive Leasing; United States; Remote; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Paid holidays

Tuition reimbursement

Job summary

Progressive Leasing is seeking a Customer Service Representative to work from home. The role requires handling inbound and outbound calls, delivering top-tier customer support, and maintaining high communication standards while using multiple software applications.

This full-time, work-from-home position requires residing within 60 miles of Glendale, AZ, with a schedule including weekdays and weekends. Compensation is $17.00 per hour plus benefits and growth opportunities.

Qualifications

• Experience handling inbound and outbound calls in a customer-facing role.
• Strong verbal and written communication skills.
• Typing and computer literacy; comfortable using multiple software applications.

Responsibilities

• Handle inbound and outbound calls and provide top-tier customer support.
• Resolve customer issues and ensure a positive service experience.

Skills

Customer service

Communication

Typing speed

Phone experience

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

Company Overview

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (an employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

Position

Customer Service Representative – work-from-home

Location & Work From Home

• Must reside within a 60-mile radius of Glendale, Arizona.

Key Responsibilities

• Responsible for inbound and outbound calls.
• Provide top-tier support and service to customers.

Details

• Start Date: Monday, August 17, 2026.
• Virtual Training: 4 weeks, full time mandatory, Monday-Friday, 7:30 AM-4:00 PM; 100% attendance required.
• Full time shifts available: Weekdays, 10:30 AM-7:00 PM.
• Saturdays and/or Sundays required: 9:30 AM-6:00 PM.
• Compensation: $17.00 per hour.
• After submitting your application, complete a quick 10-minute virtual introduction. If you meet qualifications, a recruiter will follow up via text. Complete the Ribbon AI Virtual Intro here: https://app.ribbon.ai/interview/2b7543f7?assignedRecruiterId=9606072a-7c82-421f-b562-67285622ba06.

Desired Qualifications

• Customer service and prior collections experience with impeccable interpersonal skills.
• Excellent verbal and written communication skills.
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously.
• Phone experience in a customer-service / call-center environment.
• High school diploma or GED equivalent, 18 years or older.
• Curiosity, adaptability, and openness to learning as roles and workflows evolve.

Requirements for Work From Home

• Located within a 60-mile radius of Glendale, AZ.
• Designated home-based workspace, preferably quiet and free from distractions.
• Wired internet connection with download speed of at least 10 Mbps and upload speed of at least 4 Mbps. Wireless, DSL, or satellite Internet Service Providers are not compatible.

Benefits

• Competitive compensation.
• Full health benefits: medical, dental, vision, life insurance and paid parental leave.
• Company-matched 401k.
• Paid time off, paid holidays, paid volunteer time.
• Diversity Alliance Resource Groups.
• Employee stock purchase program.
• Tuition reimbursement.
• Charitable gift matching.
• Job-required equipment and services will be provided.

EEO Statement

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.