Remote Collections Specialist – Bonus Eligible

Progressive Leasing; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits: Medical/Dental/Vision

Paid parental leave

Company matched 401k

Paid time off + holidays + volunteer

Employee resource groups

Stock purchase program

Tuition reimbursement

Charitable gift matching

Equipment provided

Job summary

Progressive Leasing is hiring Remote Collections Representatives to support customers from home within a 60-mile radius of Glendale, AZ. Training is mandatory, with full-time shifts and a structured schedule.

Daily duties include outbound/inbound calls to collect overdue accounts and delivering top-tier service, supported by AI-enabled tools. Bilingual Spanish fluency adds a 5% pay boost.

Qualifications

• Customer service and prior collections experience with impeccable interpersonal skills.
• Excellent verbal and written communication skills.
• Computer and typing literacy, working with multiple software applications.
• Phone experience in a customer service/call center environment.
• High school diploma or GED; must be 18+.
• Adaptable and open to learning as tools evolve.

Responsibilities

• Outbound and inbound calls to collect on past-due accounts.
• Provide top-tier support and service to customers.

Skills

Customer service

Collections experience

Verbal communication

Written communication

Phone experience

Typing proficiency

18+ years old

Adaptable learner

Education

High school diploma or GED

Tools

AI-enabled tools

Job description

Progressive Leasing is hiring Remote Collections Representatives to support customers from home within a 60-mile radius of Glendale, AZ. Training is mandatory, with full-time shifts and a structured schedule.

Daily duties include outbound/inbound calls to collect overdue accounts and delivering top-tier service, supported by AI-enabled tools. Bilingual Spanish fluency adds a 5% pay boost.