Customer Service Representative, UT (8/17 Start)

Progressive Leasing; United States; Remote; USD 22,041 - 24,796; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Paid holidays

Employee stock purchase

Tuition reimbursement

Charitable gift matching

Job summary

Progressive Leasing is hiring a Customer Service Representative for a work-from-home role within a 60‑mile radius of Draper, Utah. You will handle inbound and outbound calls, assist customers, and support the lease-to-own journey.

This full-time position offers competitive benefits, including health insurance, a 401(k), paid time off, and holidays. Training is four weeks, Monday–Friday, 8:30AM–5:00PM; prior customer service experience is valued.

Qualifications

• Customer Service and prior collections experience with impeccable interpersonal skills.
• Excellent verbal and written communication skills.
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously.
• Phone experience in a customer-service/call-center environment.
• High school diploma or GED; must be 18 years or older.
• Experience with AI-enabled tools is a plus; we value curiosity, adaptability, and learning willingness.

Responsibilities

• Handle inbound and outbound customer calls.
• Provide top-tier support and service to our customers.

Skills

Customer service experience

Verbal and written communication

Typing / computer literacy

Phone customer service

Education

High school diploma or GED

Tools

AI-enabled tools

Job description

Progressive Leasing is a leading provider of in‑store and e‑commerce lease‑to‑own solutions. With more than 20 years in FinTech, we’ve grown from a start‑up to an industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power, and Four—a Buy‑Now‑Pay‑Later platform. We are currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved.

Role Overview

• This is a work‑from‑home position; you must reside within a 60‑mile radius of Draper, Utah.• The primary goal is to provide a world‑class customer experience throughout the lease‑to‑own journey.• You will handle inbound and outbound calls, assist customers, and support the business.

Responsibilities

• Handle inbound and outbound customer calls.
• Provide top‑tier support and service to our customers.

Details

• Start Date: Monday, August 17, 2026
• Virtual Training: 4 weeks, full time/mandatory, Monday‑Friday, 8:30AM‑5:00PM; 100% attendance required.
• Full‑time shift availability: Weekdays, 11:30AM‑8:00PM.
• Saturdays and/or Sundays required, between 10:30AM‑7:00PM.
• Compensation: $17.00/HR.
• Complete the Ribbon AI Virtual Intro here: https://app.ribbon.ai/interview/2b7543f7?assignedRecruiterId=9606072a-7c82-421f-b562-67285622ba06 to move your application forward.

Qualifications

• Customer Service and prior collections experience with impeccable interpersonal skills.
• Excellent verbal and written communication skills.
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously.
• Phone experience in a customer‑service/call‑center environment.
• High school diploma or GED equivalent; must be 18 years or older.
• Experience with AI‑enabled tools is a plus; we value curiosity, adaptability, and learning willingness.

Work‑From‑Home Requirements

• Located within a 60‑mile radius of Draper, UT.
• Designated home workspace that is quiet and free from distractions.
• Wired internet connection with speeds of at least 10Mbps download and 4Mbps upload (wireless, DSL, and satellite not compatible).

Benefits

• Competitive Compensation.
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave.
• Company‑matched 401(k).
• Paid Time Off + Paid Holidays + Paid Volunteer Time.
• Diversity Alliance Resource Groups.
• Employee Stock Purchase Program.
• Tuition Reimbursement.
• Charitable Gift Matching.
• Job‑Required Equipment & Services Will Be Provided.

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.