Remote Customer Service Specialist (Work From Home)

VetJobs; United States; On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision

401k and more

Paid Time Off

Employee wellness programs

Job summary

Teleperformance is hiring for a remote Customer Service role in the United States. You will handle customer inquiries with empathy, provide accurate information, and strive to resolve issues on the first call while maintaining confidentiality.

Strong communication and typing skills are essential, with a preference for prior customer service experience. This position offers paid training, competitive wages, full benefits, and paid time off, with opportunities to grow within a global, multilingual

Qualifications

• Must have strong customer service experience.
• Proficient with Windows-based systems and typing speed of at least 25 WPM.
• Ability to handle confidential information and maintain privacy.

Responsibilities

• Handle and respond to customer inquiries with clarity and courtesy.
• Provide excellent service through active listening and empathetic communication.
• Aim to resolve issues on the first call; escalate when necessary.
• Maintain accurate logs of interactions for auditing and reporting.

Skills

Active listening

Conflict de-escalation

Customer empathy

Issue resolution

Upselling when appropriate

Education

High School diploma or GED

Job description

Teleperformance is hiring for a remote Customer Service role in the United States. You will handle customer inquiries with empathy, provide accurate information, and strive to resolve issues on the first call while maintaining confidentiality.

Strong communication and typing skills are essential, with a preference for prior customer service experience. This position offers paid training, competitive wages, full benefits, and paid time off, with opportunities to grow within a global, multilingual