Remote Customer Service Specialist: Solve, Schedule, Grow

Customer-Contact-Services; Minnetonka (MN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Life insurance

Holiday incentive pay

Bonuses

Job summary

Customer Contact Services (CCS) is hiring remote Customer Service Representatives to support CTI, our automotive division. This position handles inbound calls, outbound campaigns, and scheduling service appointments for dealerships nationwide, with no automotive experience required.

You'll work from home with a computer and a compliant setup; strong English, documentation, and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent.
• At least 1 year of call center or customer service experience.
• Strong English communication skills and accurate documentation habits.

Responsibilities

• Answer inbound calls promptly and professionally.
• Identify caller needs and guide resolution.
• Schedule service appointments for dealership customers.
• Provide accurate information about products and services.
• Document interactions clearly and accurately.
• Follow scripts and procedures for consistent service.
• Escalate issues to supervisors when needed.
• Meet quality assurance standards.
• Stay current on client programs through training.

Skills

Customer service

Telephone etiquette

Computer literacy

English proficiency

Documentation

Problem solving

Education

High school diploma or GED

Tools

Windows 11

CRM basics

Job description

Customer Contact Services (CCS) is hiring remote Customer Service Representatives to support CTI, our automotive division. This position handles inbound calls, outbound campaigns, and scheduling service appointments for dealerships nationwide, with no automotive experience required.

You'll work from home with a computer and a compliant setup; strong English, documentation, and problem-solving skills are essential.