Customer Service Representative

Customer-Contact-Services; Minnetonka (MN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Life insurance

Holiday incentive pay

Bonuses

Job summary

Customer Contact Services (CCS) is hiring remote Customer Service Representatives to support CTI, our automotive division. This position handles inbound calls, outbound campaigns, and scheduling service appointments for dealerships nationwide, with no automotive experience required.

You'll work from home with a computer and a compliant setup; strong English, documentation, and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent.
• At least 1 year of call center or customer service experience.
• Strong English communication skills and accurate documentation habits.

Responsibilities

• Answer inbound calls promptly and professionally.
• Identify caller needs and guide resolution.
• Schedule service appointments for dealership customers.
• Provide accurate information about products and services.
• Document interactions clearly and accurately.
• Follow scripts and procedures for consistent service.
• Escalate issues to supervisors when needed.
• Meet quality assurance standards.
• Stay current on client programs through training.

Skills

Customer service

Telephone etiquette

Computer literacy

English proficiency

Documentation

Problem solving

Education

High school diploma or GED

Tools

Windows 11

CRM basics

Job description

Do you like helping people and solving problems? Customer Contact Services (CCS) is hiring remote Customer Service Representatives to support CTI, our automotive division. CTI partners with car dealerships nationwide to handle inbound calls, run outbound campaigns, and book service appointments, helping dealerships stay connected with their customers and run more efficiently.

No automotive experience needed. We'll teach you everything you need to know about the dealership side. What you bring is customer service skill, a professional phone presence, and comfort with computers.

This is a fully remote position. You'll need your own computer and home office setup that meets our equipment requirements (listed below).

What You'll Do

• Answer inbound calls promptly and professionally
• Identify what each caller needs and guide the call to resolution
• Schedule service appointments for dealership customers
• Share accurate information about dealership products and services
• Process online reservations and update customer records
• Document every interaction clearly and accurately
• Follow call scripts and procedures to ensure a consistent customer experience
• Escalate issues to supervisors when needed
• Meet Quality Assurance standards
• Stay current on client programs through ongoing training
• Other duties as assigned

What You Bring

• High school diploma, GED, or higher
• At least one year of call center or customer service experience
• Confident computer skills, including typing and moving between multiple programs at once
• Strong spoken and written English, including correct spelling and grammar
• Clear, accurate documentation habits
• Good judgment with confidential information
• Problem-solving skills and attention to detail
• A genuine commitment to excellent customer service

Schedule

• Monday through Friday, plus every other Saturday
• Shifts scheduled within our operating hours of 6:00 a.m. – 9:00 p.m. CST

Remote Work Setup

Computer requirements include:

• Windows 11
• Intel i3 / AMD Ryzen 3 processor or better
• 8 GB of RAM or more (installed physical memory)
• Two monitors
• Webcam
• Wired USB headset
• Wired ethernet internet connection (Wi-Fi is not permitted)

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Life insurance
• Holiday incentive pay
• Performance and outbound project bonuses
• Paid training
• Employee events and activities
• Room to grow, with real advancement opportunities

Why CCS?

At CCS, you'll be part of a supportive, team-focused workplace where people are valued and encouraged to grow. You'll get thorough training from day one, a team that has your back, and the satisfaction of knowing your work makes a difference for every caller.

About Customer Contact Services

Customer Contact Services (CCS) is a 24/7 contact center headquartered in Minnetonka, Minnesota, providing telephone answering and customer support services for businesses across a range of industries.

Equal Opportunity Employer

At CCS, we believe great customer experiences start with a team that reflects the communities we serve. We welcome applicants of all backgrounds, experiences, and abilities. CCS is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.