Remote Service Experience Specialist

Group 1 Automotive; Houston, Northern (TX, KY); Hybrid; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

Hourly pay $15

Bonus opportunities

Overtime

Technology allowance

Paid training

Merit increases

Paid time off

Employee discounts

Referral bonus

Job summary

Group 1 Automotive, Inc. is hiring a Remote Customer Experience Center Specialist to serve as the first point of contact for customers seeking vehicle service.

This fully remote role supports multiple dealership locations and focuses on delivering exceptional customer service, scheduling service appointments, and guiding customers to the right resources. Ideal candidates are customer-focused, with strong communication and multitasking skills, residing in the Greater Houston area.

Qualifications

• Minimum six months of experience in customer service, call center, retail, hospitality, appointment scheduling, or another customer-facing environment.
• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities and ability to navigate multiple systems simultaneously.
• Reliable attendance and ability to work independently in a remote environment.
• Professional home office with high-speed internet (minimum 30 Mbps).
• Must reside within the Greater Houston area.

Responsibilities

• Serve as the primary point of contact for inbound customer calls regarding vehicle service needs.
• Schedule service appointments for multiple dealership locations and manage expectations.
• Respond to customer inquiries including vehicle maintenance, service pricing, warranty coverage, and roadside assistance.
• Accurately document interactions and appointment details across multiple systems.
• Collaborate with dealership Service Advisors and Managers to ensure a seamless customer experience.

Skills

Customer service

Call center

Retail

Hospitality

Appointment scheduling

Customer-facing

CRM systems

Tools

CRM systems

Job description

Group 1 Automotive, Inc. is hiring a Remote Customer Experience Center Specialist to serve as the first point of contact for customers seeking vehicle service.

This fully remote role supports multiple dealership locations and focuses on delivering exceptional customer service, scheduling service appointments, and guiding customers to the right resources. Ideal candidates are customer-focused, with strong communication and multitasking skills, residing in the Greater Houston area.