Remote Customer Experience & Scheduling Specialist

Group 1 Automotive; Houston (TX); Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Monthly performance bonus

Overtime opportunities

$80 monthly technology allowance

Paid training

Annual merit increases

Performance-based PTO

Employee discounts on vehicles, parts,

Employee referral bonus up to $800

Job summary

Group 1 Automotive, Inc. is seeking a Remote Customer Experience Center Specialist to be the first point of contact for vehicle service inquiries across multiple Houston-area dealerships.

You will schedule appointments, answer questions on pricing, warranties, and status, document interactions across systems, and collaborate with service teams to deliver outstanding customer experiences from a fully remote home office.

Qualifications

• Six months minimum in customer service, call center, retail, hospitality, appointment scheduling, or another customer-facing environment.
• Excellent verbal communication and active listening skills.
• Strong customer service and problem-solving abilities.
• Proficient with multiple computer systems and able to navigate them simultaneously.
• Excellent organizational skills with strong attention to detail.
• Reliable attendance and the ability to work independently in a remote environment.
• Must reside within the Greater Houston area.

Responsibilities

• Be the primary contact for inbound customer calls regarding vehicle service needs.
• Schedule service appointments across multiple dealership locations and optimize service flow.
• Respond to inquiries about service pricing, warranties, roadside assistance, and status updates.
• Document customer interactions and appointment details across multiple computer systems.
• Collaborate with Service Advisors and Managers to ensure a seamless customer experience.

Skills

Customer service

Call center

Retail

Hospitality

Appointment scheduling

Bilingual English/Spanish

Job description

Group 1 Automotive, Inc. is seeking a Remote Customer Experience Center Specialist to be the first point of contact for vehicle service inquiries across multiple Houston-area dealerships.

You will schedule appointments, answer questions on pricing, warranties, and status, document interactions across systems, and collaborate with service teams to deliver outstanding customer experiences from a fully remote home office.