Remote Customer Service Specialist – Multichannel Support

Knfilters; Grand Prairie (TX); Hybrid; USD 28,000 - 30,000; Full time

Job summary

K&N's in Grand Prairie, TX is seeking a Customer Service Specialist for a primarily remote role with hybrid requirements. You will manage data entry, calls, chats, and emails, using K&N's business software and brand websites to resolve inquiries.

Applicants must live within 75 miles of Grand Prairie and come onsite at least once a month. Reliable transportation and PCI/compliance awareness are essential, along with strong communication skills.

Qualifications

• Requires data entry accuracy and multitasking in a fast-paced setting.
• Experience handling high-volume phone and email inquiries.
• Proficient with MS Office; familiarity with PCI/security guidelines preferred.

Responsibilities

• Data entry with minimal errors; manage orders, returns, and inquiries.
• Handle inbound calls, chats, and emails in a timely manner.
• Provide information about products; escalate when needed.
• Use company software to navigate orders and customer data.

Skills

Data entry

High-volume support

Customer service

Multitasking

Communication

Typing

10-key accuracy

Education

High School Diploma or equivalent

Some college

Tools

K&N's business management software

Call Center Queue Management software

Brand websites navigation

Microsoft Outlook

Microsoft Word & Excel

Microsoft Teams

Job description

K&N's in Grand Prairie, TX is seeking a Customer Service Specialist for a primarily remote role with hybrid requirements. You will manage data entry, calls, chats, and emails, using K&N's business software and brand websites to resolve inquiries.

Applicants must live within 75 miles of Grand Prairie and come onsite at least once a month. Reliable transportation and PCI/compliance awareness are essential, along with strong communication skills.