Hybrid Remote Customer Experience Specialist

Tyndale; United States; Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with matching

Training and career development

Job summary

The Tyndale Company is seeking an experienced Customer Service Representative to handle phone, web chat, text, and email interactions in a hybrid/remote setup. The role requires onsite work one day per week and four days remote; candidates must reside within a commutable distance from our Houston, TX location, with a Monday–Friday schedule on 7:00am–3:30pm.

Responsibilities include providing timely and accurate support, processing orders and returns, maintaining customer data across systems, and

Qualifications

• High school diploma or equivalent required.
• Prior call center or customer service experience preferred.
• Strong customer-focused mindset with professional, patient communication.
• Detail-oriented with ability to handle high call and ticket volume.
• Proficient in Microsoft Office; comfortable with internal systems and tools.
• Able to prioritize, multitask, and strive for first-contact resolution.
• Collaborates effectively with cross-functional teams.

Responsibilities

• Provide timely, accurate customer support via phone, email, chat, text, tickets, and internal channels.
• Prioritize and complete inquiries and follow-ups per procedures.
• Process orders, returns, and transactions accurately and efficiently.
• Respond to order status, delivery, product options, and website navigation questions.
• Resolve routine concerns by asking questions, documenting interactions, and following up.
• Maintain accurate customer data and escalate complex issues as needed.
• Coordinate with internal departments to verify order details and resolve issues.
• Handle tense interactions with professionalism and empathy toward resolution.
• Meet performance expectations for productivity, quality, and schedule adherence.
• Follow established service standards and confidentiality requirements.
• Report recurring issues to leadership and escalation channels.
• Share feedback to improve customer experience and processes.

Skills

Customer service experience

Communication skills

Attention to detail

Time management

Team collaboration

MS Office

Internal systems familiarity

Order platforms familiarity

Education

High school diploma or equivalent

Tools

MS Office

Internal systems

Order platforms

Job description

The Tyndale Company is seeking an experienced Customer Service Representative to handle phone, web chat, text, and email interactions in a hybrid/remote setup. The role requires onsite work one day per week and four days remote; candidates must reside within a commutable distance from our Houston, TX location, with a Monday–Friday schedule on 7:00am–3:30pm.

Responsibilities include providing timely and accurate support, processing orders and returns, maintaining customer data across systems, and