Remote Customer Service Specialist | Data-Driven

K & N Engineering Inc; Grand Prairie (TX); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

K&N’s is seeking a Customer Service Specialist to develop and demonstrate the skills needed to provide information and resolutions for customers. This role primarily remote, but requires living within 75 miles of Grand Prairie, TX and onsite at least once a month.

The candidate will handle orders, returns, and inquiries via phone, email, and chat, ensuring accuracy in data entry and efficient issue resolution. Strong typing, 40 Mbps internet, and proficiency with Microsoft Office are essential.

Qualifications

• 1+ year of high-volume phone and email-based customer service experience.
• High School Diploma or equivalent; some college preferred.
• Proficient with Microsoft Outlook, Word, Excel, and Teams.

Responsibilities

• Data entry is a large part of this position.
• Operate and navigate the software programs used by K&N’s Customer Service Team.
• Identify and provide solutions to issues with orders, returns, and general inquiries.

Skills

Data entry

Customer service

Phone support

Email support

Chat support

MS Outlook

MS Word

MS Excel

MS Teams

Typing

10-key

Education

High School Diploma

Some college

Tools

K&N business management software

Call Center Queue Management software

Job description

K&N’s is seeking a Customer Service Specialist to develop and demonstrate the skills needed to provide information and resolutions for customers. This role primarily remote, but requires living within 75 miles of Grand Prairie, TX and onsite at least once a month.

The candidate will handle orders, returns, and inquiries via phone, email, and chat, ensuring accuracy in data entry and efficient issue resolution. Strong typing, 40 Mbps internet, and proficiency with Microsoft Office are essential.