Remote Customer Service & Support Specialist

Kellermeyer Bergensons Services; Oceanside (CA); Remote; USD 22,000 - 33,000; Full time

Job summary

Kellermeyer Bergensons Services (KBS) is seeking a Customer Service Representative for a 100% remote call center role. You will handle inbound and outbound inquiries, maintain data accuracy, and coordinate with vendors to support service delivery.

The ideal candidate has strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. This role emphasizes SLA adherence, data integrity, and collaborative problem solving.

Qualifications

• 1-2 years of customer service experience preferred.
• High school diploma or GED required; bachelor’s degree a plus.
• Typing speed at least 40 words per minute and strong data entry.
• Proficiency with MS Office for documentation and reporting.

Responsibilities

• Create and manage Service Records, Service Orders, Case Records, IVR Management, and QA Calls accurately.
• Communicate with customers and vendors by phone or email.
• Respond promptly to inquiries, triage requests based on urgency.
• Obtain and evaluate information to address inquiries and complaints.
• Schedule and monitor customer projects with KBS vendors.

Skills

Interpersonal skills

Listening

Conflict management

Communication

Data entry

Excel

Education

High School Diploma

Bachelor’s degree a plus

Tools

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

Kellermeyer Bergensons Services (KBS) is seeking a Customer Service Representative for a 100% remote call center role. You will handle inbound and outbound inquiries, maintain data accuracy, and coordinate with vendors to support service delivery.

The ideal candidate has strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. This role emphasizes SLA adherence, data integrity, and collaborative problem solving.