CUSTOMER SERVICE SPECIALIST

K&N Engineering; United States; Hybrid; USD 28,000 - 30,000; Full time

Job summary

K&N Engineering is seeking a Customer Service Specialist in Grand Prairie, TX. This largely remote role requires occasional in-office visits in Grand Prairie and monthly travel as needed; applicants must reside in TX with reliable transportation.

The role focuses on data entry, order support, and customer interactions via phone, email, and chat, using K&N’s software to resolve issues and improve service quality.

Qualifications

• Data entry skills required for duties and responsibilities.
• Understanding of customer accounts and their details.
• Ability to navigate and operate business management software.
• Ability to operate Call Center Queue Management software.
• Navigate and operate brand websites like a consumer.
• Identify and communicate information about products.
• Proficient in communicating with customers by phone, email and chat.
• Must multitask and follow through with minimal supervision.
• Regularly enter orders and returns with few errors.
• Identify and develop solutions to complex situations.
• Manage projects and tasks without supervision.

Responsibilities

• Data entry is a large part of this position.
• Operate and navigate software used by the CS team.
• Identify and resolve order and return issues (overages, shortages, errors, shipping).
• Manage inbound calls, live chats, and emails promptly.
• Provide information or sales via phone, email, or chat.
• Respond to customer queries with product/service information.
• Other duties as assigned.

Skills

Data entry

Customer service

MS Office

Typing 10-key

Phone/email/chat

Education

High School Diploma

Some college

Tools

Business management software

Call Center Queue Management software

Brand and company websites navigation

Job description

Job Details

Job Location: Grand Prairie, TX 75050

Position Type: Full Time

Salary Range: $20.00 - $22.00 Hourly

Job Category: Customer Service

Job Description

A Customer Service Specialist will develop and demonstrate the skills, knowledge, and abilities to provide information and resolutions for customers and consumers. Demonstrating the knowledge of and experience in use of K&N's business management software, the Call Center Queue Phone and Email Management software, displaying a solid understanding of the products and services offered by K&N and its brands. Understand how to follow and where to look for department and company procedures and policies, understand how to navigate the company websites, and understand the information provided on the websites.

This is primarily a remote position; however, incumbents are required to live in TX and come into the office in Grand Prairie, TX at least once a month and/or whenever asked to by their supervisor, at no cost to the company. All applicants must have reliable transportation so that they are able to meet the requirement of onsite work in Grand Prairie whenever needed or asked.

Essential Duties & Responsibilities

• Data entry is a large part of this position
• Operate and navigate the software utilized by K&N's Customer Service Team
• Identify and provide solutions to issues with orders and returns, including but not limited to overages, shortages, keying errors, shipping issues, and other concerns
• Manage inbound calls, live chats, and emails in a timely manner - Escalate calls and emails as appropriate
• Provide information or make sales directly to customers via the telephone, through email, or via chat messages
• Respond to customer queries with information about products and services
• Other duties as assigned

Qualifications

• Will possess accurate data entry skills related to the duties and responsibilities of the position
• Will demonstrate an understanding of customer accounts and their details
• Is able to navigate and operate K&N's business management software related to the duties and responsibilities of the position
• Is able to navigate and operate K&N's Call Center Queue Management software
• Is able to navigate and operate K&N's and its brand websites the same as a consumer would
• Is able to identify and effectively communicate information related to the products offered
• Is able to demonstrate proficiency communicating with customers over the phone, via email, and online chat
• Must be able to simultaneously handle multiple duties, manage time, and follow through on assignments with little supervision
• Is able to regularly enter orders and returns with no to minimal errors
• Is able to identify and develop solutions to complex situations
• Is able to manage projects and tasks without supervision

Experience, Skills & Education

• 1 or more years or equivalent of office or inside customer service / call center experience highly preferred
• 1 or more years of experience working in customer service or data entry industry preferred
• High School Diploma or equivalent; some college preferred
• Automotive enthusiasm is highly preferred
• Solid working knowledge of Microsoft Outlook, Word, and Excel
• Typing and 10-key skills with an emphasis on production and accuracy

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.