Remote Customer Service Specialist for Transportation Support

ModivCare Solutions, LLC; Richmond (VA); Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and concerns accurately and promptly. You will coordinate transportation services, document interactions, and ensure a positive experience that supports better health outcomes.

The role requires high-quality communication, the ability to handle high call volumes, and flexibility to work in a fast-paced environment, including nights, weekends, and holidays.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations.
• Document details of customer complaints and concerns.
• Ensure all relevant customer information is accurately documented.
• Attend required meetings and adhere to company policies and procedures.
• Maintain a polite, professional, and courteous demeanor at all times.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends and holidays.
• Refer unresolved customer grievances to appropriate departments for resolution.

Skills

Customer service

Data entry

Typing 35 WPM

Communication skills

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and concerns accurately and promptly. You will coordinate transportation services, document interactions, and ensure a positive experience that supports better health outcomes.

The role requires high-quality communication, the ability to handle high call volumes, and flexibility to work in a fast-paced environment, including nights, weekends, and holidays.