Remote Customer Service Rep — Transportation Helpdesk

Modivcare; United States; Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) Match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services from a home-based setup. This role requires Pennsylvania residency and offers a structured training period with on-camera participation.

Qualified candidates typically have a High School Diploma and 0–2 years of call-center experience, strong communication, and high typing speed.

Qualifications

• High School Diploma preferred.
• 0–2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participates in additional projects or duties as assigned.

Skills

Customer service

Typing 35 wpm

Tech literacy

Teamwork

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services from a home-based setup. This role requires Pennsylvania residency and offers a structured training period with on-camera participation.

Qualified candidates typically have a High School Diploma and 0–2 years of call-center experience, strong communication, and high typing speed.