Remote Customer Service Specialist - Health Benefits

Auxiant; Milwaukee (WI); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending

Gym Membership Reimbursement

Life Insurance

401K

3 weeks vacation

9 paid holidays

Casual dress code

Job summary

Auxiant is seeking a Customer Service Specialist to handle provider and member calls, live chats, and secure emails. The role supports enrollment questions and benefit explanations in a fast-paced environment.

You will work with a team in a flexible setting and benefit from comprehensive medical, dental, vision, and 401K plans. Prior call center experience is preferred, with strong communication skills essential.

Qualifications

• Excellent phone skills/etiquette.
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-key.
• Excellent verbal and written communication skills.
• Proven customer service experience required.
• Previous call center experience preferred.
• Medical insurance background preferred.
• High school diploma or equivalent and 1-2 years related experience.

Responsibilities

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.

Skills

Phone etiquette

Verbal communication

Written communication

Customer service

PC skills

Call center experience

1-2 years experience

Medical insurance knowledge

Education

High school diploma

Tools

Qiclink

Job description

Auxiant is seeking a Customer Service Specialist to handle provider and member calls, live chats, and secure emails. The role supports enrollment questions and benefit explanations in a fast-paced environment.

You will work with a team in a flexible setting and benefit from comprehensive medical, dental, vision, and 401K plans. Prior call center experience is preferred, with strong communication skills essential.