Customer Service Specialist

Auxiant; Milwaukee (WI); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending

Gym Membership Reimbursement

Life Insurance

401K

3 weeks vacation

9 paid holidays

Casual dress code

Job summary

Auxiant is seeking a Customer Service Specialist to handle provider and member calls, live chats, and secure emails. The role supports enrollment questions and benefit explanations in a fast-paced environment.

You will work with a team in a flexible setting and benefit from comprehensive medical, dental, vision, and 401K plans. Prior call center experience is preferred, with strong communication skills essential.

Qualifications

• Excellent phone skills/etiquette.
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-key.
• Excellent verbal and written communication skills.
• Proven customer service experience required.
• Previous call center experience preferred.
• Medical insurance background preferred.
• High school diploma or equivalent and 1-2 years related experience.

Responsibilities

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.

Skills

Phone etiquette

Verbal communication

Written communication

Customer service

PC skills

Call center experience

1-2 years experience

Medical insurance knowledge

Education

High school diploma

Tools

Qiclink

Job description

Description

Work Arrangement: Remote, Hybrid, or In Office

Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or Milwaukee, WI

Auxiant’s Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

Respect Empowerment Agility Leadership

Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.

Essential Functions

• Answer provider phone, live chat, and secure email questions regarding claim status and benefits
• Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions

• Other duties as assigned or appropriate

Education/Qualifications

• Excellent phone skills/etiquette
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
• Qiclink experience
• Previous call center experience preferred
• Excellent verbal and written communication skills
• Proven experience in a professional office environment
• Proven customer service experience required
• Medical insurance background preferred
• High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more