Remote Customer Service Specialist – Benefits & Claims

Auxiant; Cedar Rapids (IA); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending

Gym Membership Reimbursement

Life Insurance

LTD

STD

401K

3 weeks vacation

9 paid holidays

Casual dress code

Job summary

Auxiant seeks a Customer Service Specialist to support providers and members via phone, live chat, and secure email. You will handle inquiries about claim status and benefits with a focus on clear, professional communication.

The role offers a full benefits package and a mix of remote, hybrid, and on-site work arrangements in Cedar Rapids, IA, with opportunities to collaborate across teams.

Qualifications

• High school diploma or equivalent and 1-2 years related experience.
• Previous call center experience preferred.
• Excellent phone skills and etiquette.
• Proficient PC skills including email, data entry, word processing, spreadsheets, and 10-key.

Responsibilities

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via secure email from providers.
• Answer questions regarding claim status and benefits via phone, chat, and email.

Skills

Phone etiquette

Data entry

MS Office

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Qiclink

Job description

Auxiant seeks a Customer Service Specialist to support providers and members via phone, live chat, and secure email. You will handle inquiries about claim status and benefits with a focus on clear, professional communication.

The role offers a full benefits package and a mix of remote, hybrid, and on-site work arrangements in Cedar Rapids, IA, with opportunities to collaborate across teams.