Customer Service Specialist

Auxiant; Madison (WI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Holidays

Job summary

Auxiant is seeking a Customer Service Specialist to support providers and members across multiple channels. Remote, hybrid, or in office work arrangements are available, with in office locations including Madison, WI.

The role handles calls, live chats, and secure emails about claim status and benefits, and requires excellent communication, strong PC skills, and prior call center experience. Full benefits and a supportive team culture are offered as Auxiant continues to grow as a trusted

Qualifications

• Excellent phone skills and etiquette.
• Proficient PC skills including e-mail, records keeping, databases, word processing, spreadsheets and 10-key.
• Qiclink experience.
• Previous call center experience preferred.
• Excellent verbal and written communication.
• Professional office environment experience.
• Medical insurance background preferred.
• High school diploma or equivalent with 1–2 years related experience.

Responsibilities

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.
• Answer provider phone, live chat, and secure email questions regarding claim status and benefits
• Assist enrollees with phone and live chat questions about claim status and benefits.
• Other duties as assigned or appropriate

Skills

Phone etiquette

Live chat

Email handling

Qiclink experience

Call center

Verbal communication

Written communication

PC skills

Education

High school diploma

Tools

Qiclink

Job description

Description

Work Arrangement: Remote, Hybrid, or In Office

Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or Milwaukee, WI

Auxiant’s Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

Respect Empowerment Agility Leadership

Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.

Essential Functions

• Answer provider phone, live chat, and secure email questions regarding claim status and benefits
• Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions

• Other duties as assigned or appropriate

Education/Qualifications

• Excellent phone skills/etiquette
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
• Qiclink experience
• Previous call center experience preferred
• Excellent verbal and written communication skills
• Proven experience in a professional office environment
• Proven customer service experience required
• Medical insurance background preferred
• High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more