Customer Service Specialist

Auxiant; Cedar Rapids (IA); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending

Gym Membership Reimbursement

Life Insurance

LTD

STD

401K

3 weeks vacation

9 paid holidays

Casual dress code

Job summary

Auxiant seeks a Customer Service Specialist to support providers and members via phone, live chat, and secure email. You will handle inquiries about claim status and benefits with a focus on clear, professional communication.

The role offers a full benefits package and a mix of remote, hybrid, and on-site work arrangements in Cedar Rapids, IA, with opportunities to collaborate across teams.

Qualifications

• High school diploma or equivalent and 1-2 years related experience.
• Previous call center experience preferred.
• Excellent phone skills and etiquette.
• Proficient PC skills including email, data entry, word processing, spreadsheets, and 10-key.

Responsibilities

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via secure email from providers.
• Answer questions regarding claim status and benefits via phone, chat, and email.

Skills

Phone etiquette

Data entry

MS Office

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Qiclink

Job description

Description

Work Arrangement: Remote, Hybrid, or In Office

Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or Milwaukee, WI

Auxiant’s Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

Respect Empowerment Agility Leadership

Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.

Essential Functions:

• Answer provider phone, live chat, and secure email questions regarding claim status and benefits
• Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions:

• Other duties as assigned or appropriate

Education/Qualifications:

• Excellent phone skills/etiquette
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
• Qiclink experience
• Previous call center experience preferred
• Excellent verbal and written communication skills
• Proven experience in a professional office environment
• Proven customer service experience required
• Medical insurance background preferred
• High school diploma or equivalent and 1-2 years related experience.

• *Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more