Customer Service Specialist

Miaplaza; United States; Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Holidays

Free site memberships

MOHS tuition discounts

Job summary

Miaplaza is hiring a Customer Service Specialist to support parents and educators across phone, live chat, email, and social media from any U.S. time zone in a high-volume, human-centered environment.

You will own interactions end-to-end, resolve issues with empathy, personalize responses, and maintain detailed records while collaborating with teammates to ensure consistently excellent experiences. The role offers full-time hours, 40 per week, with shifts across mornings and evenings in ET/PT

Qualifications

• Strong written and verbal communication skills.
• Ability to build rapport and ask thoughtful questions.
• Resilient and positive in challenging situations.
• Excellent attention to detail.
• Experience in education or tech is a plus.

Responsibilities

• Deliver exceptional support across multiple channels (phone, email, chat, and social media).
• Resolve customer issues with empathy and efficiency while maintaining elite standards.
• Personalize communication to make every customer feel valued and understood.
• Analyze customer needs and recommend appropriate solutions.
• Maintain detailed interaction records and collect valuable customer feedback.
• Collaborate with team members to manage a high volume of intricate customer service interactions while ensuring seamless experiences.
• Transform challenging customer situations into positive outcomes.

Skills

Communication skills

Empathy

Problem solving

Attention to detail

Time management

Independent worker

Rapport building

Fast-paced environment

Growth mindset

Job description

Location: 100% remote within the U.S. (any U.S. time zone)

Classification: Full-time, 40 hours a week

Pay Range: $19.17 to $26.34 per hour

Training: Cohorts for this position will begin on November 11 and December 2, 2026

Customer Service Specialist at Miaplaza

At Miaplaza, we're revolutionizing homeschool education, and our Customer Service Specialists are at the heart of this mission. We're not your typical customer service department. Our expert agents take total ownership of every interaction and create exceptional, human-centered experiences across phone, live chat, email, and social media. Excellence isn't a goal here; it's the standard we hold ourselves to every day.

As a Customer Service Specialist, you'll be part of our high-volume support team, serving as a trusted guide for parents and educators as they make important decisions about their children’s education. Through expert advice and tailored solutions, you’ll help build confidence and lasting trust.

You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!

Key Responsibilities

• Deliver exceptional support across multiple channels (phone, email, chat, and social media)
• Resolve customer issues with empathy and efficiency while maintaining elite standards
• Personalize communication to make every customer feel valued and understood
• Analyze customer needs and recommend appropriate solutions
• Maintain detailed interaction records and collect valuable customer feedback
• Collaborate with team members to manage a high volume of intricate customer service interactions while ensuring seamless experiences
• Transform challenging customer situations into positive outcomes

What We're Looking For

• Synthesizes complex information and explains it clearly
• Naturally builds rapport and asks thoughtful questions
• Dedicated to exceeding customer satisfaction expectations
• Resilient and positive in challenging situations
• Excellent written and verbal communication skills
• Balances efficiency with personalized service
• Strong problem-solving abilities and sound judgment
• Exceptional attention to detail
• Outstanding interpersonal and communication skills
• Quickly and empathetically engages with customers in fast-paced environments
• Embraces a growth mindset and values constructive feedback
• Proven ability to work independently, manage schedules, and meet deadlines
• Experience in the education or tech field is a plus (but not required).

Check out a day in the life of a Miaplaza Customer Service Specialist!

The Schedule

Customer Service Specialists work 8-hour shifts, 5 days a week.

Miaplaza's customer service operates 7 days a week from 7:00 am to 11:00 pm ET (4:00 am to 8:00 pm PT).

Candidates from any U.S. time zone are welcome to apply.

Candidates must be available for a 5-day work week. Candidates should be prepared for two of those days to be Saturday and Sunday.

Holidays will be worked based on availability and preference, or on a rotation as needed.

The available shifts are:

• Mid Shift: 8:45 am to 5:15 pm ET / 5:45 am to 2:15 pm PT
• Evening Shift: 2:45 pm to 11:15 pm ET / 11:45 am to 8:15 pm PT.

Compensation, Benefits & Perks

The expected starting pay range is $19.17 to $26.34 per hour. Miaplaza's compensation philosophy ensures equity and competitiveness while taking into account the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data as well as internal equity.

Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.

All employees are eligible for a 401(k) retirement plan with employer match.

Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.

We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children.