Remote Customer Service Specialist - Education Tech & Growth

Miaplaza; United States; Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Holidays

Free site memberships

MOHS tuition discounts

Job summary

Miaplaza is hiring a Customer Service Specialist to support parents and educators across phone, live chat, email, and social media from any U.S. time zone in a high-volume, human-centered environment.

You will own interactions end-to-end, resolve issues with empathy, personalize responses, and maintain detailed records while collaborating with teammates to ensure consistently excellent experiences. The role offers full-time hours, 40 per week, with shifts across mornings and evenings in ET/PT

Qualifications

• Strong written and verbal communication skills.
• Ability to build rapport and ask thoughtful questions.
• Resilient and positive in challenging situations.
• Excellent attention to detail.
• Experience in education or tech is a plus.

Responsibilities

• Deliver exceptional support across multiple channels (phone, email, chat, and social media).
• Resolve customer issues with empathy and efficiency while maintaining elite standards.
• Personalize communication to make every customer feel valued and understood.
• Analyze customer needs and recommend appropriate solutions.
• Maintain detailed interaction records and collect valuable customer feedback.
• Collaborate with team members to manage a high volume of intricate customer service interactions while ensuring seamless experiences.
• Transform challenging customer situations into positive outcomes.

Skills

Communication skills

Empathy

Problem solving

Attention to detail

Time management

Independent worker

Rapport building

Fast-paced environment

Growth mindset

Job description

Miaplaza is hiring a Customer Service Specialist to support parents and educators across phone, live chat, email, and social media from any U.S. time zone in a high-volume, human-centered environment.

You will own interactions end-to-end, resolve issues with empathy, personalize responses, and maintain detailed records while collaborating with teammates to ensure consistently excellent experiences. The role offers full-time hours, 40 per week, with shifts across mornings and evenings in ET/PT