Remote Customer Service Specialist - Fast Resolutions

2938 - Midsouth Talent Inc; Moscow (TN); Remote; USD 32,000 - 52,000; Full time

Job summary

2938 - Midsouth Talent Inc. is seeking a Customer Service Representative to act as the primary liaison between the company and its customers across phone, email, live chat, and in-person interactions.

The role emphasizes problem-solving, timely responses, and accurate information through CRM tools like Zendesk and Salesforce. Experience in customer service and clear communication are essential for success.

Qualifications

• High school diploma or equivalent required.
• 1+ years in customer service, retail, or call center preferred.
• Strong active listening and empathy.
• Clear verbal and written communication.
• Patience under pressure when dealing with frustrated customers.
• Ability to type quickly and multi-task across multiple browser windows or chat streams.

Responsibilities

• Answer inbound phone calls, emails, live chat messages, and social media inquiries in a timely, professional manner.
• Diagnose and resolve customer complaints, process returns, issue refunds, or arrange product replacements.
• Process new orders, update customer account details, track shipments, and assist with billing or subscription questions.
• Route complex technical, financial, or legal issues to appropriate internal departments or senior specialists.
• Log detailed notes of customer interactions, transactions, and feedback into the company’s CRM or helpdesk software.
• Maintain a deep understanding of company policies, services, and product features to provide accurate information.

Skills

Active listening

Empathy

Communication

Patience

Problem-solving

Conflict resolution

CRM software

Zendesk

Salesforce

Typing speed

Multitasking

Education

High school diploma or equivalent

Tools

Zendesk

Salesforce

Job description

2938 - Midsouth Talent Inc. is seeking a Customer Service Representative to act as the primary liaison between the company and its customers across phone, email, live chat, and in-person interactions.

The role emphasizes problem-solving, timely responses, and accurate information through CRM tools like Zendesk and Salesforce. Experience in customer service and clear communication are essential for success.